Head of Customer Success

Head of Customer Success

Kronto — workforce management for coffee shops, QSRs, and restaurants

Full-time · Reports to the founder

Salary range: $60k - 100k/ yr (with potential for equity)

Founder: Serial tech entrepreneur with previous multi-billion dollar exit

About us

• Kronto is building the workforce management platform — scheduling, time cards, payroll, hiring — that independent coffee shops, QSRs, and restaurants actually want to use. We're early, we're lean, and every person we add changes the trajectory of the company. We sell to operators who don't have time for software that doesn't work. So neither do we.

About the role

• This is not a traditional CS seat. You'll be the face of Kronto for the first wave of customers — onboarding them, supporting them, selling to new ones, and feeding everything you learn straight back into the product. You'll work shoulder-to-shoulder with the founder, engineering, design, and product. If a customer hits a bug at 7am during the morning rush, you're the one who hears it first and the one who makes sure it gets fixed.
• The scope is wide on purpose. We need someone who can do it all.

What you'll own

• Customer support — first responder for every inbound issue. Triage, resolve what you can, route what you can't, close the loop with the customer every time.
• Onboarding & success — get new operators live, trained, and getting value within their first week. You will own activation.
• Inside sales — work inbound leads and trial accounts. Run demos, handle objections, close deals.

What we're looking for

• 5 years across customer-facing roles at a startup — CS, support, sales, or some hybrid OR 5 years in front of house roles in fine dining. Bonus if you've done both!
• Comfort in front of a small business owner. You can read a busy operator in 30 seconds and adjust.
• A bias to act. You don't wait for a process to exist; you build the one that should.
• Sharp written communication. Most of your customer relationships will live in text.
• Strong product instincts. You can tell the difference between a feature request and the real problem underneath it.
• AI-native. You already build with LLMs, agents, and no-code automation as your default reflex. You can show us things you've shipped — not screenshots of prompts, but workflows that ran without you.
• Operations or hospitality background is a plus. If you've ever worked a bar, a line, or behind a counter, even better.

What success looks like in your first 6 months

• Every active customer knows you by name and trusts you to follow through.
• New operators are getting to first value faster than they did before you joined.
• The product team can point to at least 3 shipped features that came from your discovery work.
• You've built at least one automation the rest of the team now depends on — something that would take a full-time hire to replace.
• You've closed deals the founder didn't have to touch.
• We can't imagine running this company without you.

How we work

• Small team. Direct. Fast. We don't have layers between you and the founder, between you and engineering, between you and the customer. That's the job's biggest perk and its biggest demand. You'll have huge ownership and nowhere to hide.