Asset & Customer Care Manager

Ingeniq Asset & Customer Care Manager

This position is based onsite 100% within a customer manufacturing facility in Perth, NY

Krones Inc., is seeking an Asset & Customer Care Manager to serve as the onsite leader for our Line of the Future customer program. This is a unique opportunity to own operational performance, asset reliability, customer satisfaction, and business results within a highly automated manufacturing environment.

In this role, you will function as the primary site leader and trusted advisor to the customer, working alongside production, maintenance, quality, and engineering teams to maximize equipment performance and deliver measurable business outcomes.

This position combines operational leadership, customer partnership, and deep technical expertise. The Asset & Customer Care Manager serves as the onsite technical leader responsible for maximizing equipment performance, developing maintenance capabilities, and elevating operational excellence across the customer's packaging operation.

Success in this role requires a hands-on understanding of high-speed packaging systems, asset reliability, maintenance best practices, and continuous improvement methodologies. The individual will be expected not only to solve complex equipment and operational challenges but also to develop the skills and capabilities of technicians, operators, and customer personnel.

This role offers the opportunity to make a visible impact while partnering with one of the industry's most recognized equipment and technology providers.

Why Join Us

• Own the success of a strategic customer partnership.
• Lead improvement initiatives that directly impact production performance and asset reliability.
• Serve as the key decision-maker and trusted advisor within a customer manufacturing environment.
• Work with advanced packaging technology and digital performance analytics.
• Influence operations, maintenance, quality, and engineering functions.
• Drive measurable improvements in OEE, reliability, throughput, and cost performance.
• Join a global industry leader known for innovation in packaging and manufacturing technology.

Qualifications

Required

• Associate degree in Engineering, Manufacturing, Industrial Technology, Business, or a related field; equivalent experience may be considered.
• 5-10 years of progressively responsible experience in manufacturing, packaging, maintenance, operations, or asset management environments.
• Minimum 5 years of experience in packaging operations and project management.
• Strong knowledge of bottling and packaging systems, equipment reliability, and maintenance best practices.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications.

Physical Requirements

• Ability to work in a manufacturing and production environment.
• Ability to stand, walk, climb stairs, and access production equipment for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to wear required personal protective equipment (PPE).

Preferred

• Project Management Professional (PMP) certification or equivalent project management training.
• Lean Manufacturing and/or Six Sigma certification.
• Experience with SAP Asset Management.
• Knowledge of Krones Digital Analytics and other industrial digitalization platforms.
• Experience managing customer-facing service agreements or embedded operations teams.

Pay: $120,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• manufacturing, packaging, operations: 5 years (Required)
• Leadership: 4 years (Required)
• Krones Digital Analytics: 4 years (Preferred)
• other industrial digitalization platforms: 5 years (Required)
• customer facing service agreements: 5 years (Required)

Location:

• Perth, NY (Preferred)

Ability to Commute:

• Perth, NY (Required)

Work Location: In person

Salary : $120,000 - $145,000