Call Center Agent

Company Overview
Kroll Construction is a family-owned and operated home remodeling company serving the tri-county area for over 65 years. We pride ourselves on delivering quality craftsmanship and exceptional customer service, with great incentives and growth opportunities available for our team members.

Overview
We are seeking energetic and motivated Call Center Agents to join our dynamic team. In this role, you will be the first point of contact for our clients, providing outstanding customer support and ensuring their needs are met with professionalism and enthusiasm. This is NOT cold calling. These are warm transfer, or internet based inquiries. Your communication skills and ability to handle multiple tasks will help us build lasting relationships with our customers while supporting our company’s growth.

Responsibilities

• Answer inbound calls promptly, professionally, and with a friendly attitude to assist clients with inquiries, scheduling, or service requests
• Make outbound calls to follow up on leads, confirm appointments, or gather customer feedback
• Provide excellent customer support by addressing questions, and routing callers where they will be best helped.
• Maintain accurate records of interactions using data entry skills
• Demonstrate strong phone etiquette and communication skills to ensure positive customer experiences
• Assist with client services by providing detailed information about products and services in a clear and engaging manner
• Support team efforts by handling multiple calls efficiently while maintaining attention to detail

Requirements

• Previous call center experience or customer service background is a plus
• Strong communication skills in English; additional language skills are advantageous
• Proficiency in Microsoft Office applications and basic computer skills
• Experience with data entry, typing accuracy, and analysis skills to manage customer information effectively
• Outbound calling experience is desirable; familiarity with call center operations is a benefit
• Excellent phone etiquette, active listening skills, and the ability to handle challenging situations professionally
• Ability to work in a fast-paced environment while maintaining high-quality service standards

Join us as a Call Center Agent and be part of a vibrant team dedicated to delivering top-tier client experiences! We value your enthusiasm, communication prowess, and commitment to excellence as we grow together.

Job Types: Full-time, Part-time

Pay: $18.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience:

• Call Center: 1 year (Required)

Work Location: In person

Salary : $18 - $27