Office Manager

Company Overview
Krohn Plumbing & HVAC is a dedicated small HVAC company servicing Chester County for 70 years, specializing in providing top-quality plumbing, heating, and air conditioning services to both residential and commercial clients. We pride ourselves on delivering reliable solutions with a focus on customer satisfaction and community trust.

Job Title: Office Administrator/ Office Manager

Job Location: 55B Lancaster Ave.

Malvern, PA 19355

*Future work-from-home opportunities can be explored

Overview

The role of office administrator acts as the hub for all job-related activities. They are the primary face to our customers through phone conversations and email communications regarding job scheduling, receiving/ processing payments, and general CRM activities. Using this information executively, the office administrator assists in determining morning dispatching procedures, and daily job routes for the technicians. While it’s not a requirement, If the candidate expresses interest in managing all forms of company social media accounts, that opportunity exists for additional growth and compensation. Expansion into sales is also a possibility.

Core Responsibilities/ Expected Duties:

· Receptionist for main office phone line

· Monitor/ manage administrator email inbox

· Main administrator for Field Service Management Software

· Recording customer details

· Recording new work orders

· Technician dispatching and daily route planning

· Job scheduling

· Invoice generation

· Recording receivables

Areas for growth/ additional wages:

Sales

Job scope is not limited to all day in the office. IF INTERESTED, additional basic sales opportunities are available; additional compensation via commission can be considered.

Marketing

Krohn Plumbing & HVAC currently has zero social media presence. If the candidate excels in this area, they could fully manage the company’s social media profile(s). Candidate would work with our marketing/ SEO partner to develop and implement new marketing/ sales strategies and initiatives.

Employee Requirements:

Qualifications (must have’s):

· Positive & energetic phone presence

· Excellent communication skills; written and verbal

· Customer Service oriented

· Attention to detail

· Working basic knowledge of QuickBooks Online

Skills (nice-to-have’s):

· Thorough, expert knowledge in QBO is a plus

· Experience with dispatching/ job scheduling/ CRM/ FSM software is a plus

· Basic social media experience & understanding; expert knowledge/ experience is a plus

· NO INDUSTRY-SPECIFIC KNOWLEDGE IS REQUIRED, but basic plumbing/ HVAC understanding is a big plus

Compensation

$20.00 to 25.00/hr. starting wage --> 90-day probationary period; full employment and opportunity for wage increase after 90 days.

After 90 days, available benefits include:

o Health, Vision, & Dental Insurance

o Life Insurance & Long-Term Disability

o 401(k) with company match

o PTO accrual

o Paid Holidays

o Flexible work environment

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $25