What are the responsibilities and job description for the Online Shopping Lead Associate position at Kroger - Virginia?
Position Summary:
Assist the Store e-Commerce Manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Assist the Store e-Commerce Manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions:
- Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
- Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.
- Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.
- Train all functions and duties of the Selector and Customer Attendant roles.
- Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.
- Assist with scheduling to meet operational and associates' needs.
- Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.
- Print and distribute order labels, including orders for perishable departments.
- Troubleshoot e-Commerce equipment and devices.
- Maintain level of supplies needed to perform necessary duties.
- Maintain organization and cleanliness of staging areas and equipment.
- Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.
- Perform required opening and closing procedures.
- Learn and implement process improvements as directed by division or enterprise e-Commerce team.
- Provide feedback on team members daily performance and annual performance reviews.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers' expectations, gains customers' trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness - Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications & Education Requirements:
- Effective communication skills.
- Basic knowledge of computers.
- Basic knowledge of math (adding and subtracting).
- Ability to work without supervision.
- Ability to read shelf tags.
- Proven supervisory experience.
- Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day.
- Must be able to stand for extended periods of time and/or walk constantly.
- Ability to stoop, kneel, or crouch several times per hour.
Desired Previous Job Experience/Education:
- Experience as a cashier.
- Experience in a production oriented environment.
- Experience in a warehouse environment.
- Experience stocking shelves.
Potential Career Path from This Position:
- Store Department Manager positions.
- SLDP.
Salary : $18