What are the responsibilities and job description for the Courtesy Clerk (Bagger) position at Kroger Rochester Hills?
Position Title: Courtesy Clerk.
Department: Front-end.
Position Reports To: Store Management.
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Essential Job Functions:
Department: Front-end.
Position Reports To: Store Management.
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Essential Job Functions:
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Inform customers of grocery specials.
- Strive for at least five items in the bag while ensuring that the contents or items are not damaged.
- Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
- Assist in removing customer’s merchandise from bottom of bascart for checkout.
- Offer assistance to customers with loading bags into their car.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers.
- Label, stock, and inventory department merchandise.
- Display a positive attitude.
- Stay current with present, future, seasonal, and special ads.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions, and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Clean up spills as needed, collect and pick up trash inside store and the parking lot.
- Clean all areas inside and outside of store.
- Report all safety risks or issues, and illegal activity, including: robbery, theft, or fraud.
- Collaborate with Front-end associates to encourage teamwork.
- Adhere to all local, state, and federal laws, and company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.