Customer Service Representative (Kroger Distribution Ctr - Blue Ash OH)

Company Name: Kroger Logistics
Position Type: Employee
FLSA Status: Non-exempt

Position Summary:

Support the team in clerical and administrative tasks. Provide optimum customer service and resolve inquiries related to order discrepancies. Monitor shift production and workflow and ensure inventory accuracy with the goal of first-contact resolution. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

• Respond to and resolve store/buyer inquiries and claims
• Provide distribution center (DC) leadership utilizing information that could prevent future losses
• Process store delivery claims for credit
• Resolve any inventory discrepancies
• Set up new product items into inventory systems
• Research accounting questions on purchase orders, invoices, and billings of product received
• Prepare handbill for product returned to the DC from stores
• Track late deliveries
• Manage warehouse supplies and equipment inventory
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications & Education:

• High school diploma or GED equivalent preferred
• 2 years of warehouse experience
• Ability to work independently as well as be a team player
• Ability to multitask
• Ability to organize and prioritize a variety of tasks/projects
• Ability to problem solve with a goal of first-contact resolution
• Ability to maintain composure in stressful situations
• Strong attention to detail
• Sense of urgency when dealing with customers
• Excellent written and oral communication skills with the ability to effectively communicate information to all contacts
• Proficient in Microsoft Office Suite
• Willingness and ability to learn new software applications with minimum difficulty

Desired Previous Job Experience:

• Understanding of case pick, piece pick, shipping, and receiving functions
• Customer service center and technical support
• Inventory control
• Exposure to production roles in warehouse
• Understand the product flow through facility
• Expertise with multiple computer systems, warehouse inventory network (WIN), radio frequency inventory (RFI), and Vo-collect and a demonstrated ability to adapt to new technology

Education Level: None
Required Travel: Up to 25%
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: Midwest

States: Ohio; Indiana; Kentucky
Keywords:

Jobs at Kroger Manufacturing: To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits:

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits:

• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligible
• Eligible for an annual bonus based upon company performance
• Associate discounts

Growth and Development Benefits:

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OH || Blue Ash || 6300 Creek Road || 45242 || Kroger Logistics || None || Logistics/Supply Chain; Customer Service || Employee || Non-Exempt || Full-Time || None