What are the responsibilities and job description for the Media and Traffic Operations Specialist position at Kroenke Sports & Entertainment?
Job Title: Media and Traffic Operations Specialist
Department: Partnership Marketing & Media Sales
Business Unit: Kroenke Sports & Entertainment
Location: Denver, CO
Reports To: Sales Planner, Ad Sales
Employment Type: Full Time – Hourly – Non-Exempt
Supervisor Position: No
Application deadline: Open until filled
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK'S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN, KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), WInnercom, Outdoor Sportsman Group and Skycam.
Nature of Work:
This position supports Account Directors and the Sales Operations team throughout the full sales cycle, including order entry, campaign maintenance, traffic coordination, Altitude DAI streaming support, reporting, billing reconciliation, ratings support, and departmental administration. The role requires accuracy, responsiveness, strong organization, and the ability to coordinate with internal departments to ensure campaigns are entered, scheduled, delivered, revised, and documented according to client and agency expectations.
Examples of work performed:
- Support Account Directors in all aspects of the sales process, from order entry through campaign delivery with assistance from Ad Sales Assistant.
- Enter and maintain all sales orders accurately in Wide Orbit system for all national orders
- Ensure Accuracy of order entry and log placement including timeliness in handling makegoods and revisions
- Manage television, digital, sponsorship, and bonus orders in Wide Orbit, confirming rates, rotations, flight dates, and inventory placement.
- Ensure order entry and log placement accuracy, including timely handling of revisions, preemptions, and makegoods in coordination with Traffic and Account Directors.
- Assist the Executive Director, Sales Operations with both local and national sales efforts and serve as an additional point of contact when needed.
- Input all bonus to fill networks open inventory
- Coordinate with the Traffic Department to confirm commercial placement, timing, copy instructions, and advertiser creative materials.
- Review all logs to verify that all spots are scheduled as ordered and logs maintain balance and separation of advertising partners.
- Support Altitude DAI streaming campaign execution by coordinating order details, creative assets, targeting requirements, flight dates, inventory availability, and delivery expectations with Sales, Traffic, Ad Operations, and streaming partners.
- Monitor Altitude DAI streaming schedules and delivery pacing, assisting with revisions, makegoods, troubleshooting, and communication of any under-delivery, schedule changes, or technical issues.
- Maintain documentation for Altitude DAI streaming campaigns, including order summaries, creative status, targeting notes, delivery updates, and recap information for internal teams and client reporting.
- Monitor campaign delivery, escalating under-delivery or schedule changes as appropriate with the Account Directors
- Maintain client contact lists, order summaries, campaign recaps, digital files, contracts, and correspondence.
- Assist with billing reconciliation by ensuring orders are invoiced correctly and resolving discrepancies with accounting.
- Pull Nielsen ratings and demographic reports to support Account Director proposals and post-buy analysis for national orders.
- Monitor and track all ordered schedules through the sales cycle to ensure deal points are adhered to per client and agency expectations.
- Assist with onboarding new advertisers and setting up accounts in internal systems in coordination with the accounting team.
- Provide backup support to the Sales Assistant as needed.
This description is a summary only and describes the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Typical office conditions with regular use of computer systems, internal order management platforms.
Qualifications
- Minimum
- BS/BA degree in Sales or Marketing or related field
- Minimum of 3 years of previous experience in sales support, advertising operations, traffic, or media.
- Working knowledge of television, digital, sponsorship, or media sales processes.
- Experience with Wide Orbit, Nielsen, or similar media sales and ratings systems.
- Preferred
- Professional, collegiate, and/or media related sales experience
- Previous media sales experience in Sports field or organization
- Experience with DAI/Streaming, digital ad operations, streaming campaign trafficking, or related ad-serving workflows.
Knowledge, Skills, and Abilities
- Strong attention to detail and accuracy in order entry, log review, and campaign maintenance.
- Strong written and verbal communication skills with the ability to coordinate across Sales, Traffic, Accounting, and clients/agencies.
- Strong organizational and multi-tasking skills with the ability to manage multiple deadlines teams and revisions.
- Strong knowledge of Microsoft Office, including Excel, Outlook, CoPilot, Notebook and Microsoft Teams
- Familiarity with DAI/Streaming, digital ad operations, streaming campaign trafficking, or related ad-serving workflows.
- Ability to work in a fast-paced environment and respond quickly to schedule changes, makegoods, preemptions, and campaign updates.
Compensation
- Base salary range: $31.25 -$36.06
- Eligible for annual discretionary bonus
Deadline to apply: Open until filled
Benefits Include
- 12 Paid Company Holidays
- Health Insurance (Medical Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long Term Disability
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401K plan/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $31 - $36