Call Center/Reservationist

ABOUT US

Kripalu Center is the largest yoga and wellness retreat center in the US. Kripalu is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. Kripalu’s campus is in the Berkshires of Western Massachusetts

Kripalu offers a wide range of experiences for guests, ranging from day passes to multi day programs and including signature programming and training developed by Kripalu, online programs, multi-day group events, and programming delivered by visiting talent (thought leaders, presenters, and luminaries).

Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present day practices of leadership and accountability.

 POSITION SUMMARY

The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest’s stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities.  

ACCOUNTABILITIES

• Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services.
• Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller’s interests.
• Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques.   Work towards maximizing rate of inquiries to sales.
• Accurately records guest information in the ResortSuite hospitality computer system. 
• Successfully cross-sells additional, appropriate Kripalu offerings to the caller.
• Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock.
• Answers phones in a polite and knowledgeable manner, answering caller’s questions fully and clearly.
• Provides follow up with guests and potential guests as needed.
• Assists with other registrations and housing requests as assigned.

CORE COMPETENCIES

• Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment.
• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.
• Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture.
• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.
• Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed.
• Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu.
• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise.
• Embraces experiences as learning opportunities.
• Accepts responsibility for personal and professional learning and growth.
• Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity.

 BENEFITS (Start Day One of Employment)  

• Health Insurance
• Dental Insurance
• Vacation, Sick, & Personal Time, Paid Holidays
• Vision
• 403b Retirement Plan
• Flexible Spending and Dependent Care Accounts
• Company Paid Short- and Long-Term Disability
• Company Paid $50,000 Life Insurance Policy
• Free Meals in the Kripalu Dining Hall 
• Discounted Purchases in the Kripalu Shop and for Healing Arts Services
• Yoga Classes, and the opportunity to participate in Kripalu Programs

ESSENTIAL SKILLS AND EXPERIENCE

• High School diploma or equivalent.
• 1-2 years customer service/sales experience.
• Knowledge about Kripalu and the surrounding area.
• Experience with phone service.
• Strong customer service skills.
• Professional & reliable.
• Proficient with Microsoft office, specifically Outlook, Excel and Word.
• Ability to learn new computer software applications.
• Must be available to work evenings, weekends and some holidays.

Kripalu is deeply committed to diversity in all forms; we are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis prohibited by applicable law.

Salary : $18