What are the responsibilities and job description for the Desktop support technician position at krg technology inc?
Company Description
KRG technologies is a staffing firm located in Valencia,CA
Job Description
Position : Desktop support technician
Location: Great Falls, MT.
Duration : Contract
JOB DESCRIPTION:
For Desktop support technician:
- Minimum of 2 years’ technical experience in providing Field Support which includes:
- PC hardware repair (Dell/HP)
- Windows system support
- OS X Support (10% of techs should have this skill)
- Software installation/troubleshooting
- Performing Tech Refresh
- Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
- Networking
- Asset tracking
- Stock room management
- Basic support in Video conferencing equipment
- General Core Competencies to be considered when hiring:
- Customer focused – Customer is #1 Attitude
- Personal accountability for results
- Detail oriented
- Strong analytical and troubleshooting skills
- High integrity
- A minimum of two confirmed references is preferred.
- The following educational/technical certifications are preferred:
- Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support
- Dell/HP hardware certifications
- Technical certifications (e.g. A , MCDST, MCP, MCSA, etc.).
- Candidate has a professional appearance (i.e. grooming, clothing, etc.).
- Roles and Responsibilities:
- Desk Side Engineer
- Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
- Anthem owned equipment
- Apple support – Smart hands and feet, also coordination w Anthem Apple team.
- Questions about nonstandard equipment should be brought to HCL management’s attention
- Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Update the tickets in ITSM & work on tickets within the defined service levels
- Appropriate notes required
- HOLD reason notes required
- Missed schedule date notes required
- Ticket transfer reason notes required
- Identify tickets that should be project and provide info to the Project Management team
- Update TAMIT (SNOW) Asset Database for each hardware interaction.
- While at an associates desk, check other assets at the desk and update asset database
- 100% compliance required
- Asset salvage runs scheduled by the Stockroom Tech/FST.
- Reimaging computers/hard drives in accordance with customer standards
Additional Information
All your information will be kept confidential according to EEO guidelines.