Retail Training Manager

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans’ culture, creativity, and energy to one of the world’s most iconic design capitals. Our presence now spans brick-and-morter boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we’re looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that’s original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

We are currently searching for a Training Manager to drive sales and operational excellence across all in-person retail locations through impactful training, onboarding, coaching, and development. This role ensures team members uphold KREWE’s brand standards and deliver exceptional guest experiences. The ideal candidate is a dynamic facilitator and strategic thinker with a passion for up-skilling, sales enablement, and continuous improvement.

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

• Redesign and implement training programs aligned to sales goals, service expectations, selling behaviors, brand standards, leadership, business acumen, coaching, and product knowledge.
• Facilitate education on KREWE's optical standards, operational processes, storytelling techniques, and marketing campaigns.
• Regularly evaluate training impact using KPIs such as sales performance, conversion rate, customer delight/NPS, and repeat business.
• Maintain and audit the Training Tracker, LMS usage, and store compliance.
• Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days.
• Implement consistent check-ins and assessments (quizzes, role-play, observation) to certify readiness.
• Support store managers in coaching and career development using tools like the 9-Box, performance trackers, and reporting dashboards.
• Drive learning through virtual and in-person sessions, mobile activations, and stretch assignments.
• Maintain a video training library and centralized curriculum covering topics such as, optical and product excellence, sales behavior and conversion, systems (NetSuite, LMS, etc.), hiring best practices and performance management
• Support visual merchandising, inventory controls, and P&P adherence through walkthroughs and feedback loops.
• Partner on product launch readiness and campaign execution training.

Requirements:

• 5 years of experience in retail training, learning & development, or multi-unit store leadership.
• Demonstrated success building and scaling training programs across multiple locations.
• Strong facilitation and coaching skills, with a passion for people development.
• Knowledge of sales KPIs, store operations, visual standards, and optical categories is a plus.
• Experience with LMS platforms and content development tools.
• Excellent communication and organizational skills; able to travel up to 50%.

Benefits and Perks:

• Competitive wage
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• FSA Plan & HSA Program
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Diversity and Inclusion:

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.