Social Media Account Manager

Job Title:

Social Media Account Manager (Client-Facing)

Overview:

Kreative Media is seeking a proactive and highly organized Social Media Account Manager to join our growing team. This role serves as the bridge between our in-house social media content team and external clients, ensuring seamless communication, project management, and strategic execution. The ideal candidate is client-focused, detail-oriented, and thrives on keeping projects moving smoothly from start to finish.

Key Responsibilities:

• Act as the primary point of contact for assigned social media clients, leading regular communication, meetings, and updates.
• Manage social media project timelines, deliverables, and approvals to keep client campaigns on track.
• Collaborate closely with the in-house Social Media Content Creator to align content production with client goals and feedback.
• Develop and maintain social media content calendars in partnership with the content team and clients.
• Gather client feedback, organize revisions, and communicate clear action items to the creative team.
• Prepare and present monthly social media reports with key metrics, insights, and recommendations.
• Participate in client onboarding, strategy sessions, and content planning meetings.
• Ensure all content aligns with each client's brand voice, visual identity, and social media goals.
• Monitor project progress, flag potential issues early, and proactively find solutions.
• Stay informed on client industries, competitors, and trends to bring fresh ideas to client strategies.

Skills & Qualifications:

• 3 years of experience in social media account management, digital marketing, or client services.
• Exceptional communication skills — both written and verbal — with a client-first mindset.
• Strong organizational and project management abilities; experience with tools like Trello, Asana, or Monday.com a plus.
• Ability to manage multiple projects and deadlines simultaneously with strong attention to detail.
• Understanding of social media best practices across Instagram, Facebook, LinkedIn, TikTok, and emerging platforms.
• Comfortable presenting ideas, reports, and strategies to clients with confidence and clarity.
• Collaborative team player who can work effectively with creative teams and clients alike.
• Positive, solution-oriented attitude and strong problem-solving skills.

Bonus Points:

• Previous experience working in an agency setting.
• Basic understanding of social media advertising and analytics platforms (Meta Business Suite, LinkedIn Campaign Manager, etc.).
• Experience in luxury, lifestyle, hospitality, or influencer industries.

Requirements:

• Must be willing to travel occasionally.