What are the responsibilities and job description for the Customer Success position at krea.ai?
Krea is building next-generation AI creative tools for artists, designers, and studios. Our mission is to make AI intuitive, controllable, and genuinely useful for creative work. We believe AI is a new creative medium - one that spans text, images, video, sound, and even 3D.
We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What You'll Do
We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.
What we offer
We’re looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You’ll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What You'll Do
- Own post-sale customer success: onboarding, adoption, renewals, and expansion
- Help customers integrate Krea into their creative workflows and daily work
- Drive product adoption across our core customer profiles
- Communicate new feature and product updates (we ship weekly)
- Track usage and customer signals to help customers get more value
- Identify expansion opportunities and support renewals and upsells
- Share customer feedback with the product and marketing teams and help shape what we build
- Experience in Customer Success or Account Management
- A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
- Strong understanding of creative workflows
- Product-focused mindset, with experience in onboarding and implementation
- Strong communication and interpersonal skills - you’re great at building and maintaining relationships
- Proactive, ownership-driven attitude and comfort working in an early-stage environment
We’ve raised over $83M and are backed by world-class investors including Andreessen Horowitz and Bain Capital. We work full-time and in-person from our waterfront office in San Francisco.
What we offer
- Openness to sponsoring international candidates (STEM OPT, OPT, H-1B, O-1, E-3)
- The chance to work closely with a world-class team shaping the future of AI creative tools
- High impact and ownership as a founding member of the CS function
- Competitive compensation (75th percentile of market) with meaningful equity