Inside Sales Specialist

About Us:

Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers

• .Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation
• .Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s
• .Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes

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Job Summar

y:The Inside Sales Specialist is responsible for driving revenue growth through proactive engagement with new and transactional customers, including lead source accounts and reseller partners. This role focuses on accounts not managed by the outside Technical Sales Representatives. The Inside Sales Specialist will onboard new customers, manage a portfolio of transactional accounts, and grow their base business through strategic inside sales activities. Success in this role requires a strong sales mindset, excellent communication skills, and the ability to thrive in a fast-paced technical distribution environmen

t.
*Earn competitive commission as part of our inside sales team, with average payouts of $5,000–$10,000. Commissions are paid quarterly, rewarding your performance and contributions to revenue growth. High performers have strong potential to advance into outside sales roles with relocation opportuniti

es.
Job Responsibilit

ies:• Proactively nurture customer accounts with a curious approach in search of the next new sales opportun

ity.• Identify and pursue upsell and cross-sell opportunities within accou

nts.• Manage and grow transactional accounts and reseller busin

ess.• Drive daily inside sales activities to achieve revenue and profitability targ

ets.• Build strong relationships through professional communication via email and ph

one.• Utilize Salesforce CRM to manage pipeline, track opportunities, and analyze account performa

nce.• Process orders, quotes, and backorders with accuracy and a high level of productivity (EDI, portals, email, pho

ne).• Interpret and apply pricing structures including volume breaks, special pricing, and gross profit marg

ins.• Administer customer contract pricing and ensure complia

nce.• Work closely with Customer Service and Sales teams to resolve issues and deliver exceptional customer experie

nce.• Initiate and document dispute resolution processes, collaborating with Sales when necess

ary.• Demonstrate effective communication skills to support customers effectiv

ely.• Communicates clearly, confidently, and with empathy in both written and verbal interacti

ons.• Solve problems calmly and manage customer situations professionally using emotional intellige

nce.• Ensure compliance with company policies and regulatory standards (AS/ISO, TCP, Export Contr

ol).• Participate in a team sales environment with a focus on driving sales and prof

its.• Perform other duties as assig

ned.
Qualificat

• ions:Strong sales mindset with a proven ability to identify and develop new opportuni
• ties.Excellent verbal and written communication skills, including professional phone and email engage
• ment.Strong problem-solving skills with the ability to manage customer issues calmly and profession
• ally.Self-motivated, results-driven, and able to thrive in a fast-paced sales environ
• ment.Experience in technical distribution or industrial sales is a

plus.
Ben

efits:Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan, Tuition Reimbursement & much

more.
Krayden Inc. is proud to be an Equal Opportunity Em