What are the responsibilities and job description for the Inside Sales Specialist position at Krayden, Inc.?
About Us:
Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.
- Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
- Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
- Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.
Job Summary:
The Inside Sales Specialist is responsible for driving revenue growth through proactive engagement with new and transactional customers, including lead source accounts and reseller partners. This role focuses on accounts not managed by the outside Technical Sales Representatives. The Inside Sales Specialist will onboard new customers, manage a portfolio of transactional accounts, and grow their base business through strategic inside sales activities. Success in this role requires a strong sales mindset, excellent communication skills, and the ability to thrive in a fast-paced technical distribution environment.
*Earn competitive commission as part of our inside sales team, with average payouts of $5,000–$10,000. Commissions are paid quarterly, rewarding your performance and contributions to revenue growth. High performers show strong potential to grow into outside sales roles, making them ideal candidates for new sales opportunities.
Job Responsibilities:
• Proactively nurture customer accounts with a curious approach in search of the next new sales opportunity.
• Identify and pursue upsell and cross-sell opportunities within accounts.
• Manage and grow transactional accounts and reseller business.
• Drive daily inside sales activities to achieve revenue and profitability targets.
• Build strong relationships through professional communication via email and phone.
• Utilize Salesforce CRM to manage pipeline, track opportunities, and analyze account performance.
• Process orders, quotes, and backorders with accuracy and a high level of productivity (EDI, portals, email, phone).
• Interpret and apply pricing structures including volume breaks, special pricing, and gross profit margins.
• Administer customer contract pricing and ensure compliance.
• Work closely with Customer Service and Sales teams to resolve issues and deliver exceptional customer experience.
• Initiate and document dispute resolution processes, collaborating with Sales when necessary.
• Demonstrate effective communication skills to support customers effectively.
• Communicates clearly, confidently, and with empathy in both written and verbal interactions.
• Solve problems calmly and manage customer situations professionally using emotional intelligence.
• Ensure compliance with company policies and regulatory standards (AS/ISO, TCP, Export Control).
• Participate in a team sales environment with a focus on driving sales and profits.
• Perform other duties as assigned.
Qualifications:
- Strong sales mindset with a proven ability to identify and develop new opportunities.
- Excellent verbal and written communication skills, including professional phone and email engagement.
- Strong problem-solving skills with the ability to manage customer issues calmly and professionally.
- Self-motivated, results-driven, and able to thrive in a fast-paced sales environment.
- Experience in technical distribution or industrial sales is a plus.
Benefits:
Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan, Tuition Reimbursement & much more.
Krayden Inc. is proud to be an Equal Opportunity Em