What are the responsibilities and job description for the Service Manager position at Krause Auto Group?
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Krause Auto Group is seeking an experienced and dedicated Service Manager to lead our service department in Southeast Florida, FL. The ideal candidate will be responsible for overseeing all aspects of the service operations, ensuring high levels of customer satisfaction, and driving the department’s profitability. This role requires exceptional leadership skills, automotive service knowledge, and the ability to manage a dynamic team in a fast-paced environment.
Responsibilities
- Manage daily operations of the service department, including workflow, scheduling, and staff performance.
- Ensure customer service excellence by resolving issues promptly and maintaining strong client relationships.
- Monitor and analyze service department performance metrics to identify areas for improvement.
- Develop and implement strategies to increase service revenue and profitability.
- Hire, train, and mentor service staff to maintain high professional standards.
- Maintain compliance with all safety and regulatory requirements.
- Collaborate with other departments to support overall dealership goals and initiatives.
Requirements
- Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
- Strong knowledge of automotive service procedures and repair processes.
- Excellent leadership, communication, and organizational skills.
- Ability to analyze financial reports and manage budgets effectively.
- Customer-focused with a commitment to quality and continuous improvement.
- Familiarity with dealership management systems and automotive software is a plus.
- Valid driver's license and the ability to work flexible hours as needed.
Benefits
- Competitive compensation ranging from $140,000.00 to $225,000.00 annually.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Employee discounts on vehicles and services.
About the Company
Krause Auto Group is a leading automotive dealership group committed to delivering exceptional customer experiences and quality automotive services. Located in Southeast Florida, we pride ourselves on our integrity, innovation, and dedication to our customers and employees. Join our team and be part of a company that values growth, teamwork, and excellence.
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Salary : $140,000 - $225,000