What are the responsibilities and job description for the Automotive Business Development Representative position at Krause Auto Group?
Business Development Representative (BDC Representative)
Customer Service | Career Growth | High-Energy Team Environment
Krause Auto Group
Be the First Connection in a Customer’s Buying Journey
Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
Fast-paced, team-oriented environment
Career advancement opportunities—we promote from within
Great opportunity to grow into sales or management roles
Family-owned and operated culture
Long-term career stability
Employee discounts on vehicles, parts & service
Paid training and ongoing support
Benefits We Offer
Free health insurance option available
401(k) with company match
HSA company contributions
Dental & vision insurance available
Paid vacation, PTO, and holidays
Employee discounts on products and services
Supportive leadership and team environment
What You’ll Do
As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.
Answer inbound customer calls, internet inquiries, and live chat requests
Schedule and confirm sales appointments for the dealership team
Respond quickly and professionally using phone, email, text, and CRM communication tools
Provide customers with initial vehicle and dealership information
Assist customers with basic financing information and next steps
Follow up consistently with leads that are not yet ready to purchase or missed appointments
Maintain accurate customer records and daily activity within the CRM system
Work closely with sales teams and dealership leadership to improve customer experience and appointment success
Participate in team meetings, training, and process improvement sessions
What You Bring
Previous customer service, call center, retail, hospitality, or sales experience preferred
Strong communication and relationship-building skills
Positive attitude and team-oriented mindset
Professional, friendly, and confident demeanor
Comfortable working with computers, CRM systems, email, and texting platforms
Ability to multitask and stay organized in a fast-paced environment
Strong work ethic and willingness to learn and grow
Requirements:
Valid driver’s license
High school diploma or equivalent preferred
Why Krause Auto Group?
Over 30 years of automotive success
Family-owned and operated organization
Promote-from-within culture with real career advancement opportunities
Leadership team committed to employee development and success
Opportunity to grow with some of the most recognized automotive brands in the world
Perfect For Candidates With Backgrounds In:
Customer service
Hospitality
Retail sales
Call centers
Appointment setting
Banking or phone support roles
Automotive sales support
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.
Customer Service | Career Growth | High-Energy Team Environment
Krause Auto Group
Be the First Connection in a Customer’s Buying Journey
Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.
For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.
With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Why You’ll Love It Here
Fast-paced, team-oriented environment
Career advancement opportunities—we promote from within
Great opportunity to grow into sales or management roles
Family-owned and operated culture
Long-term career stability
Employee discounts on vehicles, parts & service
Paid training and ongoing support
Benefits We Offer
Free health insurance option available
401(k) with company match
HSA company contributions
Dental & vision insurance available
Paid vacation, PTO, and holidays
Employee discounts on products and services
Supportive leadership and team environment
What You’ll Do
As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.
Answer inbound customer calls, internet inquiries, and live chat requests
Schedule and confirm sales appointments for the dealership team
Respond quickly and professionally using phone, email, text, and CRM communication tools
Provide customers with initial vehicle and dealership information
Assist customers with basic financing information and next steps
Follow up consistently with leads that are not yet ready to purchase or missed appointments
Maintain accurate customer records and daily activity within the CRM system
Work closely with sales teams and dealership leadership to improve customer experience and appointment success
Participate in team meetings, training, and process improvement sessions
What You Bring
Previous customer service, call center, retail, hospitality, or sales experience preferred
Strong communication and relationship-building skills
Positive attitude and team-oriented mindset
Professional, friendly, and confident demeanor
Comfortable working with computers, CRM systems, email, and texting platforms
Ability to multitask and stay organized in a fast-paced environment
Strong work ethic and willingness to learn and grow
Requirements:
Valid driver’s license
High school diploma or equivalent preferred
Why Krause Auto Group?
Over 30 years of automotive success
Family-owned and operated organization
Promote-from-within culture with real career advancement opportunities
Leadership team committed to employee development and success
Opportunity to grow with some of the most recognized automotive brands in the world
Perfect For Candidates With Backgrounds In:
Customer service
Hospitality
Retail sales
Call centers
Appointment setting
Banking or phone support roles
Automotive sales support
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.