What are the responsibilities and job description for the Parts Counterperson position at Krause Auto Corporation?
Automotive Parts Advisor / Parts Specialist
Krause Auto Group
Join a Team That Keeps the Entire Operation Moving
At Krause Auto Group, we know that a great Parts Department is the backbone of exceptional service. For over 30 years, we’ve built our reputation on taking care of both our customers and our employees—and that commitment continues today.
We believe our employees are more than just a number. We invest in your growth, recognize your contributions, and create real opportunities for advancement. Whether you’re experienced in automotive parts or looking to grow your career within the industry, you’ll be supported every step of the way.
As part of Krause Auto Group, you’ll have the opportunity to grow within a respected, family-owned organization with a strong promote-from-within culture and a portfolio of world-class automotive brands.
Why You’ll Love It Here
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision coverage
- Paid vacation, PTO, and holidays
- Career advancement opportunities – we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated—people-first culture
- Long-term stability with a growing organization
What You’ll Do
As a Parts Advisor, you’ll play a critical role in supporting customers, technicians, and dealership operations by ensuring parts are sourced, organized, and delivered efficiently.
- Manage the parts sales process from start to finish
- Provide friendly, professional communication with customers and team members
- Assist customers with parts availability, pricing, and order updates
- Read and interpret parts catalogs to identify correct parts and components
- Answer incoming calls and provide accurate quotes and product information
- Review body shop estimates to verify parts accuracy and pricing alignment
- Maintain high levels of customer service for both internal and external clients
- Pull and fill parts orders while maintaining inventory accuracy
- Conduct routine bin checks and notify management of low-stock items
- Source out-of-stock parts and coordinate emergency orders when needed
- Ensure internal parts requests are billed correctly on repair orders
- Process customer payments and credit authorizations accurately
What You Bring
- Previous automotive parts experience preferred
- Strong communication and customer service skills
- Ability to stay organized and manage multiple priorities
- Detail-oriented with strong problem-solving abilities
- Comfortable working in a fast-paced environment
- Positive attitude with a desire to learn and grow
- Basic math and computer skills
Requirements:
- High school diploma or equivalent
- Valid driver’s license with a clean driving record
Build Your Career with Krause Auto Group
This is more than just a parts position—it’s an opportunity to join a company that values your work, supports your growth, and provides a path for long-term success.
We are proud to be an equal opportunity employer committed to creating a diverse, inclusive, and respectful workplace for all employees.