IT Help Desk

Job Description

Are you ready to embark on an exciting career with a leading turbomachinery and jet engine aerospace engineering company? At Florida Turbine Technologies, Inc. a Kratos Company (FTT), we’re not just about cutting-edge products; we’re about shaping the future of aerospace innovation. If you’re looking for a workplace that thrives on creativity, collaboration, and expertise, you’ve found your home!

Located in the stunning setting of Jupiter, Florida, FTT is a growing world-class turbomachinery company with a vibrant team of over 300 engineers and technicians, bringing together more than 4,000 years of combined experience in aerospace (military and commercial), industrial, and space turbomachinery. For 25 years, we’ve been at the forefront of next-generation technologies, specializing in rocket turbopumps, aircraft engines, and high-performance jet engines for cruise missiles and unmanned aerial systems (UAS).

At FTT, we offer a comprehensive suite of services including design, aerodynamics, performance, heat transfer, rotor dynamics and bearing design, structural analysis, manufacturing, testing, and field support. Our Turbine Technologies division also provides innovative engineering services, testing, and material solutions for military and commercial engines, space propulsion, and industrial power applications.

With additional offices in Derby, UK, and Wildau, Germany, we proudly extend our reputation for engineering excellence to the European marketplace, enhancing our access to cutting-edge manufacturing capabilities and a robust supply chain.

Our parent company, Kratos Defense and Security Solutions, empowers us to leverage cross-industry capabilities, delivering innovative and cost-effective solutions that benefit our customers.

This role is restricted to U.S. citizen only (Due to the nature of work performed within this facility, U.S. citizenship is required). Proof of status prior to employment.

General Job Summary

FTT has an immediate need for a help desk support technician seeking a position in a fast-paced environment. Ability to work independently and multi-task, and relevant IT knowledge will be keys to success in this growing, stable organization.

• Provides Level 1-2 Help Desk support for all applications and systems.
• Logs all incidents reported via telephone, email or voice mail.
• Document issues and resolutions within the company’s Helpdesk software ticket system.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk.
• Distributes and dispatches incidents to the appropriate support groups as needed.
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target. Conducts first-level support using documented procedures and available system tools.
• Coordinates and tracks all system level production down resolution as necessary per documented procedures.
• Administers user IDs and passwords along with security rights for all FTT computer systems.
• Ability to communicate technology into business terms with customers at all levels.
• Ability to meet deadlines.
• Create base images and install Windows 11 Operating Systems on client workstations and laptops.
• Maintain operating system patches and anti-virus definitions.
  
  

Work Environment/Physical Requirements

• Office and/or manufacturing environment.
• Ability to sit and stand for long periods of time.
• Ability to perform repetitive motion (keyboarding, mouse, phones, rotating wrist, using tools/equipment).
• Ability to move and transport computer equipment throughout the faciliity.
• Ability to lift up to 35 pounds.
  
  

Experience And Skills

Education and Experience

• High school diploma or equivalent
  
  

Required Experience:

• Strong knowledge of Microsoft Windows 11 in a corporate domain environment.
• The ability to debug/troubleshoot and resolve both hardware and software issues.
• Ability to work independently.
• Basic understanding of computer networking and connectivity.
• Understanding of MS Active Directory, DNS, and DHCP Servers.
• Knowledge of MS Office 365 software applications and cloud environments.
• Research new technologies that may apply to the FTT environment.
• The ability to perform basic website management and/or scripting and programming is a plus.
  
  

Job Benefits

• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement
• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class. All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.

EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

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The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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