What are the responsibilities and job description for the Orthodontic Treatment Coordinator and Front Desk position at Krass Orthodontics?
Job Overview
We are seeking an experienced, personable, and highly organized Front Desk & Treatment Coordinator to join our growing orthodontic practice in Ellicott City.
This is a hybrid front-office and treatment coordinator position with an important role in both the day-to-day operation of the practice and the new patient experience. We are looking for someone who communicates confidently, takes initiative, stays organized, and genuinely enjoys building relationships with patients and families.
The ideal candidate has previous dental or orthodontic experience and is comfortable handling everything from scheduling and insurance to presenting treatment fees and helping new patients move forward with treatment.
Responsibilities (including but not limited to)
- Answer phone calls
- Communicate with dental offices and patients
- Schedule appointments
- Submit insurance claims
- Collect payments
- Present treatment proposals
- Utilize dental software systems for patient management
- Cross-train for some clinic duties
Skills
- Excellent interpersonal skills to effectively communicate with patients, families, team members, and dental offices
- Ability to present financial treatment plans and discuss payment options
- Strong organizational skills with attention to detail for maintaining accurate records
- Commitment to providing compassionate care and maintaining patient confidentiality
Experience
- Minimum of 1 year of experience in the dental field
- Orthodontic front office or treatment coordinator experience strongly preferred
- Working knowledge of dental insurance, including checking benefits and submitting claims
- Orthodontic assistant certification and radiology certification are a plus
Benefits
- 401(k) matching
- Paid time off
- Paid holidays
- Employee discount
- No Fridays or weekends
Hours (subject to change)
- Monday-Thursday 8:00am-5:00pm
Pay: $24.00 - $30.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Dental : 1 year (Preferred)
Work Location: In person
Salary : $24 - $30