What are the responsibilities and job description for the Multi-Site Studio Operations Manager position at Kramer Portraits?
About Us
We are a dynamic and customer-focused company, seeking a highly organized, proactive, and service-driven Multi-Site Studio Operations Manager to oversee the daily operations of our Red Bank, New Jersey, and Connecticut studio locations. This position is based out of our Red Bank studio, responsible for ensuring both locations run smoothly, with strong team coordination, reliable scheduling, operational consistency, and an exceptional client experience.
This is a high-impact role for someone who wants to take ownership, lead operations, and help create an exceptional studio experience across two locations. We are looking for someone who can improve the system, strengthen accountability, and elevate the day-to-day operation.
Compensation & Benefits
We are a dynamic and customer-focused company, seeking a highly organized, proactive, and service-driven Multi-Site Studio Operations Manager to oversee the daily operations of our Red Bank, New Jersey, and Connecticut studio locations. This position is based out of our Red Bank studio, responsible for ensuring both locations run smoothly, with strong team coordination, reliable scheduling, operational consistency, and an exceptional client experience.
This is a high-impact role for someone who wants to take ownership, lead operations, and help create an exceptional studio experience across two locations. We are looking for someone who can improve the system, strengthen accountability, and elevate the day-to-day operation.
Compensation & Benefits
- Base Salary: $85,000 - $100,000
- Incentive Compensation: Tied to performance and operational results
- Health Insurance: Provided
- 401(k): Available
- Paid Time Off
- Oversee daily operations for both studio locations
- Manage studio calendars and scheduling flow
- Coordinate team coverage and staffing needs
- Administer PTO requests and scheduling adjustments
- Ensure appointment confirmations are completed accurately and on time
- Maintain smooth front-end customer service operations
- Monitor and manage studio supplies and inventory needs
- Identify and solve operational issues before they impact the client experience
- Create consistent systems, standards, and accountability across both studios
- Support a professional, polished, and high-touch environment for clients and team members
- Experience in operations management, studio management, office management, or multi-location coordination
- Strong scheduling, staffing, and organizational skills
- Proven ability to manage multiple priorities and locations with attention to detail
- Excellent communication and customer service skills
- Strong problem-solving ability and sound judgment
- Comfortable holding standards and following through on responsibilities
- Ability to lead with both warmth and accountability
- Experience in a service-based business, studio environment, hospitality, wellness, retail, or appointment-driven operation is a plus
- Based in: Red Bank, NJ
- Regular Hours: Tuesday through Saturday, 9:00 AM to 6:00 PM
- Operations: Must oversee operations for both the Red Bank and Connecticut studio locations
- Both studios run smoothly and consistently day to day
- Scheduling is accurate, and team coverage is reliable
- Appointment confirmation processes are executed consistently
- Client experience is polished, responsive, and professional
- Supplies and operational details are handled proactively
- Ownership has confidence that the studios are being managed with discipline and care
Salary : $85,000 - $100,000