Check In Operations Supervisor

SUMMARY: The Check-In Operations Supervisor is responsible for owning and overseeing Employee Check-In operations on event day. This critical role runs point for ensuring that a high volume of critical event day staff are able to get in and out of Gillette Stadium as smoothly as possible once they are on campus. The role also helps provide a strong first impression when employees arrive onsite.

The role's specific responsibilities include ensuring positive interaction with employees, resolving and escalating issues, and operating the Check-In post as intended. The Check-In Operations Supervisor will work closely with the Director of Project Management and Workforce Administration to ensure the program is successful.

DUTIES AND RESPONSIBILITIES

1. Oversee check-in operations for employee ingress and egress. This will involve opening and closing the Employee Check-In tent for all Gillette Stadium ticketed events.
2. Ensure Employee Ambassadors are greeting part-time employees arriving to work at Gillette Stadium with a friendly demeanor and a smile, engaging staff with the intention of a positive employee experience.
3. Greet and engage with new hires by facilitating new employee transition to first event worked under the direction of Director of Project Management and Workforce Administration.
4. Escalate employee concerns to the Director of Project Management and Workforce Administration / Human Resources.
5. Assist with Employee Engagement Initiatives: Support and coordinate employee engagement activities, including special events, recognition programs, and team-building exercises.
6. Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES

• This role has no direct supervisory responsibilities but will oversee check in staff on event day

SKILLS AND QUALIFICATIONS

• High School Diploma
• Previous supervisory experience preferred.
• Must be available on a part-time basis, committing to a minimum of all ticketed events: Patriots Games, all Concerts, New England Revolution games, and special events
• Required to work extended hours, weekends, and holidays according to Gillette Stadium event schedule
• Strong communication & interpersonal skills
• Ability to work comfortably both independently and in a team environment
• Must be able to work outdoors during all times of the year
• Must be able to interface with all levels of the organization and represent the Events team in a highly professional manner

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
• The employee frequently is required to talk or hear
• The employee is occasionally required to reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

• The noise level in the work environment is loud on event day
• Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

• None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.