Young Adults Career Services Manager

SUMMARY: The Career Services Manager (Young Adults) provides leadership and oversight for the daily operations and strategic direction of a WIOA-funded Career Center serving young adults ages 16–24. This role supervises a team of career coaches and ensures the delivery of high-quality, youth-centered workforce development services.

The Career Services Manager is responsible for driving program performance, ensuring WIOA compliance, and creating a positive customer experience that leads to successful education, training, and employment outcomes. The role also provides coaching, training, and performance oversight to case management staff to ensure effective service delivery, accurate documentation, and strong participant results. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide day-to-day operational oversight to staff, ensuring the effective management of daily operations and fostering a positive, innovative, and productive work environment. 
• Ensure all contractually established outcomes are achieved in compliance with applicable policies, procedures, and performance standards. 
• Oversee the training, guidance, and ongoing support of case management personnel to ensure high-quality service delivery. 
• Ensure staff deliver comprehensive career counseling and intensive case management services to youth participants. 
• Oversee the implementation of work-based learning opportunities that integrate education with real-world work experiences for youth customers.  
• Ensure accurate and timely completion of intake, eligibility determination, and comprehensive assessments of participants’ employment and training needs. 
• Direct staff in providing youth participants with access to education and supportive services, including post-secondary planning, financial aid assistance, tutoring, and vocational training enrollment. 
• Oversee the delivery of job readiness activities, including resume development, interview preparation, and workplace readiness skills. 
• Ensure staff provide appropriate emotional and social support services to youth participants, including those transitioning from foster care, through counseling, mentoring, and peer support initiatives. 
• Oversee the coordination and delivery of training opportunities aligned with high-growth sectors, including pre-apprenticeships, apprenticeships, occupational skills training, and post-secondary education pathways. 
• Ensure staff accurately enter, manage, and maintain participant data within the required state information systems (CalJobs)and databases.
• Monitor and ensure the accuracy, completeness, and timeliness of all data entry and reporting completed by case management staff. 
• Ensure staff provide accurate labor market information, career guidance, and appropriate referrals to partner services, and follow up on participant progress. 
• Oversee the planning and delivery of orientations, workshops, job clubs, and group presentations to ensure quality and consistency. 
• Ensure full compliance with policies and regulations related to eligibility documentation and case file management.  

• Monitor and maintain oversight of case file accuracy and completeness to ensure compliance with all documentation and audit requirements.
• Direct staff in the development, implementation, and tracking of Individual Employment Plan (IEP) and or Individual Service Strategies (ISS).
• Ensure the delivery and tracking of required post-exit follow-up services, including retention, supportive services, and verification of education, training, and credential attainment.
• Monitor program performance to ensure benchmarks are met or exceeded and that all required reporting is completed accurately and on time. 
• Coordinate career readiness activities, work-based learning opportunities, internships, apprenticeships, and employment placements.
• Respond to participant, parent, community partner, and staff concerns in a timely and professional manner.
• Establish and maintain partnerships with schools, employers, workforce agencies, community organizations, and training providers.
• Perform other duties assigned to support program operations and organizational goals.

 
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential 

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 

ability required. 

 
CORE COMPETENCIES:

• Exceptional written and verbal communication skills required, including strength in persuasive writing, editing, and presentation design
• Excellent project management skills, with the ability to effectively prioritize tasks and meet deadlines, benchmarks, and goals.
• Ability to foster a positive work environment, build strong a team.
• Analytical mindset with the ability to assess training needs, evaluate program effectiveness, and provide data-driven insights. 
• Entrepreneurial approach, flexible attitude, and ability to handle multiple projects in a fast-paced and deadline-oriented environment.
• Must possess strong conflict resolution skills, demonstrating the ability to navigate and resolve disagreements or disputes effectively and amicably.
• Ability to analyze market/industry data and create clear strategies.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrate the ability to work with a diverse workforce.

• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
• The ability to work in the field25% of the time.
• Bilingual, fluency in Spanish preferred.

EDUCATION and/or EXPERIENCE: 

• Bachelor’s degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of five (5) years of experience in a mid-senior leadership role.
• A minimum of five (5) years of experience combining elements of training, coaching, counseling and/or case management, preferably in the workforce development industry.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Experience working with adults in the workforce system and those disconnected from services highly preferred.
• Experienced with Workforce Innovation Opportunity Act (WIOA) and other workforce related programs highly preferred

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). Ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to

walk, sit, talk and listen. The employee must occasionally lift and/or move up to 25 pounds. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT: The noise level in the work environment is usually moderate