In addition to competitive compensation, this position is also eligible for a sign - on bonus!

SUMMARY: KRA is seeking a skilled communicator and facilitator with exceptional relationship management abilities to fill the role of One-Stop Manager and serve as the primary liaison for projects where KRA serves as the employer of record. 

This position entails leading the execution and oversight of the One-Stop Operator (OSO) duties for the EmployNV Career Hubs within the Nevadaworks Local Workforce Development Area (LWDA). The One-Stop Manager will be responsible for managing daily operations, ensuring efficient service delivery, promoting collaboration among partners, and driving continuous quality improvement to address the workforce development needs of the community. The ideal candidate will work closely with the Nevadaworks Board of Directors, partners, employers, and the community to ensure the effective provision of workforce development services.

This position will also provide remote management oversight of two additional satellite locations for projects where KRA serves as the employer of record. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 

1. Leadership and Management:
   • Spearhead the seamless delivery of services across EmployNV Career Hubs.
   • Establish efficient communication mechanisms among system partners.
   • Lead regular meetings and forums to advance system coordination and performance.
   • Develop and monitor follow-up action steps from partner meetings.
2. Service Delivery and Customer Engagement:
   • Ensure daily presence at EmployNV Career Hub in Reno and remote services to affiliates.
   • Utilize technology platforms to monitor and enhance customer interactions.
   • Develop protocols for serving individuals with barriers to employment, including limited English speakers, veterans, ex-offenders, youth, and the homeless.
3. Partnership Development:
   • Foster effective collaboration and buy-in among system partners.
   • Convene and facilitate partner meetings to enhance collaboration and process improvement.
   • Establish community-based groups to evaluate service delivery and plan future integration.
   • Track and evaluate inter-agency referrals and partnership performance.
4. Collaboration and Innovation:
   • Implement innovative technology solutions, such as ATLAS by CTS Complete Solutions, to enhance service delivery and partner interaction.
   • Deploy ATLAS CommUNITY Connextions Portal, SMS, and Kiosks to ensure consistent customer experiences.
5. Accountability and Quality Improvement:
   • Measure, evaluate, and report on system performance, customer satisfaction, and program compliance.
   • Strategically engage partners to promote continuous quality improvement.
   • Develop corrective action plans and inform ongoing system improvement efforts.
6. Accessibility and Non-Discrimination:
   • Ensure physical and programmatic accessibility for individuals with disabilities.
   • Implement strategies to ensure non-discrimination and equal opportunity in all programs and services.
   • Monitor and address grievances and complaints promptly.
7. Training and Professional Development:
   • Provide comprehensive training to staff and partners on program services, systems, and compliance.
   • Conduct specialized training on grievance processes, emergency protocols, and other relevant topics.
8. Employer of Record Liaison:

• Participate in the recruitment of case management personnel.
• Onboard new personnel and ensure completion of compliance training.
• Act as the main point of contact for onsite employees and supervisors, escalating issues to People and Culture (P&C) as needed.
• Review and certify employees' semi-monthly timesheets.
• Promote KRA benefits and engagement activities to enhance employee morale and improve employee-employer relation.

QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

CORE COMPETENCIES:

• Superior oral and written communication skills.
• Ability to work effectively with a wide range of stakeholders.
• Creative thinker with a proactive approach to problem-solving.
• Strong attention to detail and ability to manage multiple priorities.
• Commitment to serving the community and improving workforce outcomes.
• Ability to function at a high level of discretion and confidentiality. 
• Knowledge of administrative policies and practices governing workforce development programs, customers and challenges.
• Demonstrated experience with performance driven metric environments.
• Travel approximately 40%.

EDUCATION and/or EXPERIENCE:
 

• Bachelor's degree in Business Administration, Public Administration, Social Work, or related field. Master's degree preferred. The Bachelor’s degree requirement may be substituted for eight (8) years of professional work experience. 
• Minimum of 5 years of experience in workforce development, program management, or related field.
• Proven track record of successful collaboration and partnership development.
• Experience with technology platforms such as ATLAS, Salesforce, or similar systems, highly preferred.
• Knowledge of WIOA regulations and compliance requirements.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint, and Outlook). 

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

 For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/