What are the responsibilities and job description for the Case Manager/ Employment Training Advisor position at KRA Corporation?
In addition to a competitive compensation, this position is also eligible for a sign - on bonus!
Job Description
Duties and Responsibilities
Job Description
Duties and Responsibilities
- Designs and develops plans for participants, such as determining and assigning work activities, educational and training programs.
- Conducts assessments for barriers and skills.
- Determines eligibility and need for supportive services including childcare, transportation, and ancillary services.
- Manages participants progress towards achieving goals by creating and updating plans.
- Assists program participants in developing vocational goals.
- Monitors and records clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities.
- Notifies county’s human services specialist of non-compliance with work activities.
- Follows procedural requirement by updating client case files in systems.
- Maintains up-to-date knowledge of program procedures and implement appropriately.
- Maintains up-to-date knowledge of community resources, labor market and training resources.
- Maintains in contact with each client placed in employment on a monthly basis.
- Completes all necessary county paper documents and forms.
- Maintains communication with employment organizations and educational programs where participants are located.
- Ensures all performance metrics are met in achieving participant stated outcomes.
- Ability to perform case management duties with customers in-person and on site.
- Ability to work with and relate to participants and demonstrate active listening skills.
- Display a professional level of empathy for participants and respect for cultural differences.
- Ability to learn specialized databases and software systems.
- Excellent customer relation techniques, and superior verbal and communications skills.
- Excellent accuracy and attention to detail.
- Ability to prioritize work and meet deadlines.
- Ability to recognize and maintain the confidentiality of all materials in the work setting.
- Ability to establish and maintain professional relationships with federal, state and county agencies as
- well as the general public.
- Ability to partner with and motivate participants with both physical and/or mental disabilities.
- Ability to maintain a record keeping and follow-up system.
- Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.
- An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
- 2 to 4 years of customer relationship management or case management experience.
- Must reside in San Diego County
- This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
- After 6 months of employment, there is an opportunity of working a hybrid schedule if the employee is in good standing, making good progress, and they can demonstrate the ability to work independently.
- PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.