What are the responsibilities and job description for the IT Account Manager and Client Partner position at KR Elixir, Inc.?
IT Account Manager and Client Partner
Alpharetta, GA (Onsite)
Role Overview
We are looking for a customer-focused and growth-oriented Account Manager to manage and grow a portfolio of enterprise accounts. The ideal candidate will be responsible for strengthening client relationships, identifying business growth opportunities, coordinating with delivery and pre-sales teams, and ensuring successful execution of client engagements. This role will play a key part in driving account expansion through cross-selling and upselling KR Elixir's Cloud, Data & AI, ERP/CRM, and Digital Engineering services while ensuring high levels of customer satisfaction.
Key Responsibilities
- Manage and grow a portfolio of existing client accounts by developing strong, long-term relationships.
- Identify opportunities for account expansion through cross-selling and upselling IT Services across Cloud, Data & AI, ERP/CRM, Digital Engineering, and Application Development.
- Serve as the primary point of contact for assigned clients, ensuring responsiveness and a high level of customer satisfaction.
- Collaborate closely with Delivery, Pre-Sales, Solution Architects, and Leadership teams to develop client-specific solutions.
- Support the complete sales lifecycle for existing accounts, including opportunity identification, proposal coordination, commercial discussions, and contract renewals.
- Assist in responding to RFIs, RFPs, and client proposals in collaboration with internal stakeholders.
- Monitor account health, delivery milestones, customer satisfaction, and potential business risks while driving timely issue resolution.
- Conduct regular account reviews and business meetings to understand evolving client priorities and identify future opportunities.
- Maintain an accurate sales pipeline, account forecasts, and customer interactions using CRM tools (Salesforce preferred).
- Coordinate internally to ensure seamless project transitions from sales to delivery and successful execution of engagements.
- Stay informed about industry trends, emerging technologies, and competitor offerings to identify opportunities for strategic account growth.
Required Qualifications & Skills
- 7 12 years of experience in Account Management, Client Relationship Management, Business Development, or IT Services Sales.
- Proven experience managing enterprise or mid-market accounts within an IT Services or Technology Consulting organization.
- Experience selling one or more of the following service areas: Cloud, Data & Analytics, AI, Digital Engineering, ERP/CRM, Application Development, or Managed Services.
- Demonstrated success in growing existing accounts through cross-selling, upselling, renewals, and client retention.
- Strong collaboration skills with Delivery, Pre-Sales, and Technical teams to develop customer-centric solutions.
- Good understanding of commercial models, including Time & Material (T&M), Fixed Price, and Managed Services.
- Experience using CRM platforms such as Salesforce or similar tools for opportunity and pipeline management.
- Strong communication, presentation, negotiation, and relationship management skills.
- Ability to manage multiple customer engagements in a fast-paced consulting environment.
- Willingness to travel for client meetings and business engagements as required.
Preferred Qualifications
- Experience working with Global Capability Centers (GCCs), Enterprise Accounts, or Fortune 1000 organizations.
- Exposure to Digital Transformation, Cloud Migration, AI initiatives, or Data Modernization programs.
- Understanding of IT consulting delivery models and software development lifecycles.
- Certifications in Sales, Cloud Platforms (AWS, Azure, Google Cloud Platform), or CRM tools will be an added advantage.
Why KR Elixir
KR Elixir Inc. is a Next Generation IT Services Company headquartered in Georgia, USA, specializing in Cloud, Data & AI Solutions and delivering exceptional client experiences. Our mission is to provide innovative Business and IT Solutions that combine quality, efficiency, and cost-effectiveness.
Our expertise spans Data Governance, Data Analytics, Big Data, Artificial Intelligence, Cloud Solutions, ERP/CRM, and Digital Engineering. We serve global clients across the USA, India, UK, Brazil, UAE, Chile, and ANZ with a workforce of 1,000 professionals worldwide.
KR Elixir was recognized as a Winner of the 2020 Fastest 100 Asian American Business Award for innovation and excellence in IT Services.
To learn more, visit .
Salary : $80,000 - $120,000