Senior Associate, Service Designer (Gen AI Experience)

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate Service Designer (Gen AI Experience) to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Conduct holistic research to understand the needs and behaviors of both customers and employees, mapping the complete service ecosystem and its various actors
• Design end-to-end service blueprints and multi-channel journey maps that orchestrate front-stage (customer-facing) and back-stage (operational) processes for seamless service delivery
• Translate strategic insights and user needs into tangible service concepts, defining how technology, business processes, and human interactions align to deliver value
• Facilitate collaborative design thinking sessions with cross-functional stakeholders to co-create, visualize, and improve new and existing services
• Develop and test service prototypes through pilots and simulations, gathering feedback to refine the service model and ensure its desirability, viability, and feasibility before implementation
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
  
  

Qualifications:

• Minimum three years of recent professional experience and strong command of service design principles with a passion for creating innovative, user-focused experiences
• Bachelor's degree from an accredited college or university is required
• Knowledge of generative AI technologies and their applications; a portfolio with GenAI work is a significant plus
• Excellent communication and interpersonal skills for effective collaboration
• Demonstrated ability to think critically and devise solutions for complex problems
• Experience contributing to an Agile design and development environment
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6987_9_25

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KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.