Lead Specialist I, Release Management

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KPMG is currently seeking a Lead Specialist I, Release Management to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities:

• Aid in the governance of critical Service Management disciplines such as Release Management, Change Management and Configuration Management; participate in planning sessions related to projects or new technologies, to implementing process improvement within the Service Management area; document discussions and agreements; facilitate gate review, change advisor boards and IT operational meetings
• Establish liaison relationships with business partners and IT departments in order to provide process solutions to meet user needs; assess process improvement needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying priorities and advise on options
• Review change requests, ensuring that all requests are complete, accurate and follow established processes, policies and procedures; facilitate daily operations meetings, weekly Change Advisory Board (CAB) meetings and Post Implementation Review (PIR) meetings
• Monitor and analyze metrics to ensure customer satisfaction; promote an understanding of IT Service Management roles, processes and activities for business units and IT departments; support and participate in formal reporting related to IT Operations
• Coordinate with SMEs to gain necessary approvals for requested changes; review risk information for potential issues and determine mitigation plans; verify the quality and completion of pre and post change implementation requirements such as testing approvals, scheduling, risk and impact analysis, release and deployment plans and backout plans
• Participate in the Change Advisory Board as needed to represent change implementation activities; assist in the development of user manuals and knowledge databases and assist in user training; validate key implementation milestones within changes; analyze the relationship between incidents and implemented changes.
  
  

Qualifications:

• Minimum five years of recent experience in the Release Management field with working knowledge within IT operations and/or Service Management functions.
• Bachelor's degree from an accredited college or university is preferred; The following certifications are preferred: ITILv3 or v4; ITIL v3 or v4 Practitioner in Release and Control or Change, Configuration, and Release Management.
• Experience with ServiceNow Platform and ServiceNow Digital Product Release, including creating reports/dashboards and building KPIs
• Able to Communicate and train users on the Release process including the ability to provide metrics, KPIs, reports and data to management
• Experience working with other ITIL processes that interface with Release Management such as Change, Incident & Problem Management
• Demonstrate excellent facilitation and people skills and attention to detail; proven self-starter, ability to work independently and innovatively
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
  
  

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https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6829_9_25

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.