Deployment Lead (Manager)

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KPMG is currently seeking a Deployment Lead to join our Audit Technology Alliance organization.

Responsibilities:

• Lead the end-to-end product lifecycle for our generative AI solutions across KPMG member firms, overseeing deployment planning, execution and adoption strategies
• Collaborate closely with product, engineering and audit teams to ensure seamless product releases and act as the primary liaison for member firm stakeholders to manage relationships and expectations
• Establish and manage a streamlined feedback loop from member firms to the product development team, translating user insights into actionable improvements and ensuring our solutions meet the highest quality standards
• Drive product adoption by delivering timely, user-centric release documentation, training materials and strategic communications that empower end-users and highlight the value of our generative AI tools
• Create deployment strategies and communicate deployment plans to US and global member firms; assist with creating user guides and other collateral to assist with adoption
• Work with product team to design and develop metrics to track and report on adoption; work with member firms on plans to increase adoption based on current usage
  
  

Qualifications:

• Minimum five years of recent experience in a client-facing role such as customer success, product management, change management or management consulting, preferably within a global enterprise software or SaaS environment; background in Audit is also relevant, given our customer base
• Bachelor's degree from an accredited college or university is preferred
• Demonstrated ability to quickly learn complex software products and articulate their business value to both end-users and executive leadership; experience with AI-powered solutions is a significant plus
• Demonstrated knowledge and prior experience with generative AI solutions
• Exceptional stakeholder management and communication skills, with a proven track record of building trusted relationships with senior leadership and driving consensus across diverse international teams
• Proven ability to create and deliver clear, user-centric product documentation, release notes and strategic communications that drive user adoption and support
  
  

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https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6705_9_25

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Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.