What are the responsibilities and job description for the Leasing Consultant position at KPM?
KPM is seeking a dedicated and personable Leasing Consultant to join our dynamic team. In this role, you will be the first point of contact for prospective tenants, responsible for showcasing our properties and guiding clients through the leasing process with professionalism and enthusiasm. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. As a Leasing Consultant at KPM, you will play a key role in driving occupancy rates and contributing to the overall success of our property management operations. You will collaborate closely with property managers and maintenance teams to ensure an exceptional living experience for residents. This position offers an excellent opportunity for those looking to build a career in real estate or property management, providing valuable industry experience and professional growth. If you are a motivated self-starter who thrives on helping others find their perfect home, we encourage you to apply and become a part of KPM’s commitment to excellence and community building.
Responsibilities- Greet and engage potential renters, providing detailed information about available properties and leasing terms.
- Conduct property tours to showcase amenities and unit features to prospective tenants.
- Assist applicants with the leasing process, including completing applications and preparing lease agreements.
- Maintain accurate records of client interactions and lease documentation in compliance with company policies.
- Coordinate with maintenance and property management teams to ensure timely resolution of tenant requests and property upkeep.
- Answer inquiries via phone, email, and in-person promptly and professionally.
- Achieve leasing targets and contribute to the overall occupancy goals of the properties managed by KPM.
- High school diploma or equivalent; additional education or certifications in real estate or customer service is a plus.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Ability to work flexible hours, including weekends and evenings as needed.
- Familiarity with leasing software and Microsoft Office applications preferred.
- Proven customer service experience, ideally in a real estate or property management environment.
- Positive attitude, professional appearance, and a genuine interest in helping clients find their ideal home.
About the Role
We're looking for a Leasing Consultant who genuinely likes people and likes to win. You'll be the first face a prospect sees and the reason many of them sign — giving tours, following up on leads, closing applications, and keeping current residents happy enough to renew.
This is a sales role wrapped in hospitality. If you can hold a conversation, keep your follow-up organized, and get satisfaction out of hitting a number, you'll do well here.
What You'll Do
Leasing & Sales
• Greet walk-ins, answer calls and internet leads, and schedule appointments
• Tour models, available units, and amenities; match prospects to the right floor plan
• Follow up on every lead until it closes or dies — phone, text, and email
• Process applications: income and credit screening, verification, and approvals
• Prepare and execute lease documents, addenda, and renewal agreements
• Maintain accurate guest cards, traffic logs, and conversion data in the property management system
• Hit individual weekly leasing, closing-ratio, and follow-up goals
Marketing & Outreach• Conduct competitor market surveys and report on pricing, specials, and concessions
• Contribute photos, video, and content for social media and listing sites
• Support outreach to local employers, referral partners, and neighborhood businesses
• Help plan and staff resident events and leasing promotions
• Keep models, the tour path, and the leasing office show-ready every day
Resident Relations & Retention• Welcome new residents and complete move-in orientations and paperwork
• Run renewal outreach and lease-expiration follow-up
• Take service requests, route them to maintenance, and follow up to confirm resolution
• Assist with resident communications, packages, and general office coverage
Operations Support• Walk vacant units for market-ready condition before showings
• Note curb appeal, safety, and maintenance issues while walking the property
• Assist with renewals paperwork, notices, and file maintenance in compliance with Fair Housing law
• Support the office team with general administrative tasks as needed
What You Bring
Required
• High school diploma or equivalent
• 1 year in sales, leasing, hospitality, retail, restaurants, or another customer-facing role
• Comfortable asking for the sale and following up persistently without being pushy
• Strong written and verbal communication; professional phone and email presence
• Basic computer skills (email, calendars, Microsoft Office or Google Workspace)
• Availability to work Saturdays and occasional evenings during peak leasing season
• Valid driver's license and reliable transportation
Preferred• Prior multifamily leasing experience
• Working knowledge of Yardi, Entrata, RealPage, or comparable property management software
• Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act
• Bilingual (English/Spanish)
What Success Looks Like
• Closing ratio — you convert tours to applications at or above the property goal
• Follow-up discipline — no lead sits in the system untouched
• Occupancy — you treat the vacancy report as your scoreboard
• Renewals — residents know you by name and want to stay
Physical Requirements
Must be able to walk the property and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.
Compensation & Benefits
• Competitive hourly rate
• Per-lease commissions and renewal bonuses
• Monthly or quarterly leasing performance bonus
• Housing discount (if applicable)
• Medical, dental, and vision insurance
• Paid time off and holidays
• Paid training and a clear path to asst mgr