What are the responsibilities and job description for the Implementation Coordinator position at KPH HEALTHCARE SERVICES, INC?
Job Summary
Facilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs.
Job Duties
Facilitate and implement the setup and support of new ProAct client benefits for all aspects of customer service, account management, and quality assurance. Act as an internal resource for other departments for maintaining integrity of benefit designs.
Job Duties
- Document, manage, and execute benefit designs for new ProAct business in all appropriate systems.
- Assist in processing and implementing benefit changes and/or updates for existing ProAct business in all appropriate systems.
- Assist in performing quality assurance audits on a regular basis to measure client satisfaction.
- Maintain client information integrity within all appropriate systems.
- Assist Custom Service Representatives and Account Resources in the resolution of customer service issues, requiring additional support, to ensure complete client satisfaction.
- Coordinate, maintain, and manage the distribution of member mailings and welcome materials.
- Interface with various external business partners, as needed, for benefit/program development and problem resolution.
- Responsible for completing all mandatory and regulatory training programs.
- Perform other duties as assigned.
Salary : $20 - $22