Discharge at Delivery Patient Advocate

Overview

Job Summary: Work on site in hospital serving as primary liaison of the delivery @ discharge program. Assist pharmacy staff in the triaging discharge prescriptions, the delivery of filled prescriptions to the patients and collecting payment at the time of delivery.

Responsibilities

Job Duties:

• Identify and enroll patients to the discharge and delivery programs
• Serve as on-site liaison to hospital doctors, nurses and discharge coordinators to drive utilization of the delivery @ discharge program.
• Proactively identify opportunities for increased efficiencies as well as potential barriers to delivery @ discharge program
• Work closely with home pharmacy to ensure timely delivery of discharge prescriptions
• Highlight Kinney Drugs Rx services to discharge patient to aid in new customer retention
• Executes the plan – Able to learn and understand specific aspects of the pharmacy management system (i.e., adjudication queue) as well as our POS system; follows instructions and completes tasks with a sense of urgency
• Quality focused – understands and embraces the importance of our Quality Assurance Policy & Procedures; understands and embraces all patient care programs and initiatives; understands and embraces all policies and procedures; accuracy with cash and related cash controls
• Assist in the Triaging of discharge prescriptions
• Verify and gather necessary patient information including name, address, phone number, date of birth, allergies, chronic conditions, request for non-safety caps and insurance information
• Assess the workload, establish the prescription pick up time and queue the prescription for processing
• Assist in the delivery of prescriptions to the patient, including obtaining patient signatures
• Provide quality customer service to all customers Maintain confidentiality regarding all patient information
• Must keep current with all State and Federal requirements as related to conditions of employment
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned
  
  

Qualifications

E ducational Requirements:

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher
  
  

Required (Vermont Employees)

• Registered with the State of Vermont as a Pharmacy Technician
  
  

Experience

• Preferred: 3 years Hospital or retail pharmacy experience
  
  

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position
  
  

Compensation: $15.00-17.00 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.