What are the responsibilities and job description for the Windows Infrastructure Engineer position at KPG99 INC?
Job Title: Systems Administrator (Manufacturing / MES Support)
Location: Los Angeles, California (Onsite)
Duration: 6 Months Contract with ext
W2 only
Key Responsibilities
IT Support & Service Management
- Monitor and resolve ServiceNow tickets related to:
- Windows access issues
- Storage alerts and system performance
- Citrix performance issues
- MES account creation
- End-user devices (laptops, Zebra printers/scanners)
- Network connectivity and shopfloor device troubleshooting
Backup & Disaster Recovery
- Manage and monitor enterprise backup solutions such as Veeam, Commvault, Dell EMC Avamar
- Ensure backup integrity and maintain disaster recovery readiness for MES systems
Infrastructure Management
- Maintain and optimize VMware vSphere, ESXi, vCenter
- Manage Cisco UCS hardware for high availability and scalability
Core Services Administration
- Administer Windows Server, Active Directory (AD-DS)
- Manage GPOs, DNS, DHCP ensuring secure and compliant operations
Application Delivery
- Support Citrix Virtual Apps and Desktops environment
- Ensure reliable delivery of applications to plant floor and remote users
MES Support
- Provide Tier 3/4 support for infrastructure issues impacting MES platforms
- Collaborate with application teams and external vendors
Compliance & Documentation
- Ensure adherence to regulatory standards such as FDA and GxP
- Maintain detailed documentation (SOPs, DR plans, configurations)
Required Qualifications
- 5 years of Systems Administration experience in a manufacturing/production environment
- Hands-on experience supporting MES platforms (e.g., Siemens, Emerson preferred)