What are the responsibilities and job description for the IT Service Delivery Lead position at KPG99 INC?
Role: IT Service Delivery Lead – Quote-to-Cash (Q2C)
Location: Vernon / Los Angeles, CA (Hybrid Remote) – Local candidates only
Duration: 12-Month Contract (Possible Extension)
Visa: GC, USC, H4, or TN only
Must Have
- LinkedIn profile with a photo.
- 15 years of progressive IT experience.
- 10 years of hands-on experience in the Quote-to-Cash (Q2C) domain.
- Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor.
- Proven track record optimizing end-to-end business processes.
- Experience leading global delivery teams, including offshore resources.
Overview
The IT Service Delivery Lead – Q2C will oversee and optimize the full Quote-to-Cash technology landscape. This leader ensures seamless alignment between Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud, and ERP systems to support efficient, scalable, and high-quality business operations.
The ideal candidate brings strong strategic thinking combined with hands-on leadership, particularly with Q2C processes, global team management, and platform consolidation during post-acquisition cycles. This is a high-impact role shaping enterprise platform strategy across Sales, Operations, and Finance.
Preferred Qualifications
- Experience with Agile delivery frameworks.
- Exposure to SaaS tools like JIRA, Power BI, PLM.
- Certifications in Salesforce, Syteline, Epicor, NetSuite, etc.