What are the responsibilities and job description for the Employer Reporting Customer Service Representative position at KPERS?
The Kansas Public Employees Retirement System (KPERS), located in Topeka, is more than a pension system - we're a people-focused organization committed to supporting Kansas public employees throughout their careers and into retirement. We provide disability, death, and lifetime retirement benefits that protect those who dedicate their work to serving the public.
Why You'll Love Working Here
Are you someone who enjoys solving problems, helping others, and ensuring every detail is accurate? Do you take pride in delivering outstanding customer service while working as part of a collaborative team? If so, we'd love to hear from you.
We are seeking an Employer Reporting Customer Representative to serve as a trusted resource for employers participating in the Kansas Public Employees Retirement System (KPERS). In this role, you'll help employers successfully report employee information, submit contributions, and navigate the KPERS Employer Portal.
What You'll Do
As an Employer Reporting Customer Representative, you will:
- Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
- Answer the Fiscal Services toll-free support line, assisting employers with:
- Electronic Funds Transfer (EFT) remittances
- Pay period reporting
- Employee enrollments
- Employer Portal navigation
- Other reporting and contribution questions
- Document employer interactions to ensure accurate records and consistent follow-up.
- Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
- Review reports to identify and resolve reporting issues.
- Process adjustment requests and arrearage certifications with accuracy and attention to detail.
- Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
- Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.
What We're Looking For
We are seeking candidates who are great communicators with the ability to explain complex information and who enjoys being a resource to others.
Qualifications and Requirements
Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting. Knowledge of pension, retirement or benefits claims is a plus. An associate's degree in business, accounting or a related area may be substituted for one year of required experience.
Additionally, candidates should have the following:
- Experience providing customer support by phone and email in a professional, high-volume environment.
- Strong attention to detail and accuracy when reviewing records and processing transactions.
- Ability to analyze information, identify discrepancies, and resolve issues independently.
- Proficiency in Microsoft Office products, specifically Excel
- Experience entering and maintaining data in computerized systems while maintaining confidentiality.
- Ability to explain complex information to others in an understandable manner.
- Experience reviewing financial reports, delinquency notices, or account reconciliations.
- Experience interpreting policies, regulations, or procedures and applying them consistently
- Effective oral and written communication skills.
- Ability to maintain positive working relationships with a diverse group of people.
- Ability to work effectively within a team.
- Commitment to excellent customer service
Why Join KPERS?
Our Employer Reporting Customer Representatives help employers navigate complex processes. At KPERS, every interaction matters. Every team member contributes to providing important retirement and other benefits to the public servants who count on us
If those are qualities you value, we invite you to apply and become an important part of the KPERS team.
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
How to Claim Disability Hiring Preference
- Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
- To receive Disability Preference - applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. View all jobs, then filter by our name - Ks Public Employees Retirement System.
- Learn more about claiming Disability Hiring Preference on the Kansas Department of Administration website.
How to Claim Veterans Preference
- Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
- To receive Veterans Preference - applicants must apply for this job through the State of Kansas Careers Center at https://admin.ks.gov/offices/personnel-services/jobs. View all jobs, then filter by our name - Ks Public Employees Retirement System.
- Learn more about claiming Veteran's Preference Learn on the Kansas Department of Administration website.
Employment Type: FULL_TIME
Salary : $22 - $24