Operations Manager

JOB TITLE: Operations Manager
REPORTS TO:  SVP, Commercial Strategy
STATUS: Full-Time/Exempt

JOB PURPOSE: 

This position is primarily responsible for managing the daily operation of company fulfillment from order to delivery.
 

ESSENTIAL FUNCTIONS: 

• Execute daily production plans that meet or exceed customer service level expectations while achieving maximum operating efficiency
• Develop and implement short and long-range staffing plans based on productivity objectives and forecasted volume requirements
• Balance facility daily labor availability and volume requirements
• Ensure all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean and well organized
• Develop, analyze, and recommend strategic and tactical operational and systemic improvements to meet current and future service, throughput, and cost objectives
• Ensure all company’s policies and procedures are implemented and followed
• Determine staffing requirements, and interviews, hires and trains new employees
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials and staff members as necessary
• Monitor vendors and service providers to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
• Responsible for the overall direction, coordination, and evaluation of the service department
• Carries out supervisory responsibilities to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Other duties as assigned

REQUIRED QUALIFICATIONS: 

• A minimum of 5 years related experience required 
• Bachelor's degree or 10 years related experience and training
• Experience in supply chain management and logistics 
• Familiarity with a variety of service concepts, practices and procedures
• Ability to interpret safety rules, operating and maintenance instructions, policies and procedures, reports, and graphs
• Ability to write routine reports to include corresponding graphs 
• Effective problem-solving skills
• Strong verbal and written communication skills
• Basic computer and software skills (database, inventory, internet, spreadsheet, OPS, WPS, remote access, and file transferring software)

The information presented, while not an exact or exhaustive listing, describes the work, performance standards, and qualifications typically required of employees in this job.  A specific position description or employee performance plan may differ as long as it is consistent with the core responsibilities, standards and qualifications for that job.

Kowa is committed to provide equal opportunity, employment, and advancement opportunities to all individuals.  Kowa does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, protected veteran, pregnancy, status as a qualified individual with a disability, or any other characteristic protected by Federal, State, or Local Laws. Employment decisions at Kowa will be based on merit, qualifications, and abilities.