Front Desk Supervisor- 2nd Shift

The award winning Grandover Resort & Spa - Wyndham Grand Hotel is currently seeking an outgoing, professional, and energetic Front Desk Supervisor.

Open availability, Holiday and Weekends required 

Job Responsibilities:

·            Assist staff with expediting problem payments (e.g., problems processing credit cards).

·            Follow up with guest regarding satisfaction with guest-related issues.

·            Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

·            Process all payment types such as room charges, cash, checks, debit, or credit.

·            Set up accurate accounts for each guest upon check-in (i.e., share withs, separate room/tax/incidentals, comp).

·            Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

·            Block rooms in the computer and identify designated requirements and requests.

·            Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.

·            Coordinate with Housekeeping to track readiness of rooms for check-in.

·            Review shift logs/daily memo books and document pertinent information in logbooks.

·            Count bank at the beginning and end of shift.

·            Balance and drop receipts according to accounting specifications.

·            Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

·            Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

·            Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

·            Anticipate and address guests’ service needs.

·            Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

·            Develop and maintain positive working relationships with others.

·            Ensure adherence to quality expectations and standards.

·            Stand, sit, or walk for an extended period.

·            Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Benefits:

·               Health insurance

·               Dental insurance

·               Vision Insurance

·               Pet Insurance

·               Disability Insurance

·               Paid Time Off

·               401(k) with employer match

·               Employee cafeteria

·               Uniforms provided

·               Hotel Discount Program

·               Employee Referral Bonus Program