Dispatcher

Benefits

Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Life insurance

Full job description

We are seeking a passionate leader to join our team at Central Dispatch for Kotter Ready Mix Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments.
The Dispatcher plays a crucial role in ensuring the customer's satisfaction with the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with other dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality. Dependability and flexibility are essential.

Key Responsibilities:

· Answer incoming calls and communications with customers, always going the extra mile for our customers.

· Collaborate with the Operations Manager to ensure timely and accurate delivery of concrete.

· Implement and monitor performance metrics to assess the efficiency and productivity of operations.

· Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.

· Ensure compliance with all safety regulations and company policies, fostering a safe working environment.

· Develop and maintain strong relationships with customers, suppliers, and members of the Kotter Ready Mix team.

Qualifications:

• Ability to multitask and prioritize tasks, delegating when appropriate.
• Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed.
• Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.
• Proficiency in various software and Microsoft Office Suite.
• Knowledge of DOT regulations and safety standards is helpful.

About us: Kotter Ready Mix has been a local family-owned business for more than 70 years. Our employees are part of a team, and we feel like a family. We strive to have the best concrete mixes around and have very good relationships with our customers.

Kotter’s 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter

Why Join Us? Our commitment to our team includes:

• Growth: Opportunities for advancement in a rapidly growing company.
• Home Daily: Enjoy work-life balance with daily home time.
• Competitive Compensation: Hourly pay with eligibility for excellent bonuses and annual raises.
• Exceptional Benefits: Comprehensive benefits package including medical, dental, vision, and life insurance, paid holidays, and vacation programs!
• Overtime Opportunities: Overtime calculates after 40 per week.

Candidates will be required to undergo a pre-employment drug screen, Kotter’s pre-employment physical, and consent to background checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Work Location: In person

Salary : $23 - $25