Senior Resource Manager

The Role

You are an experienced Senior Resource Manager—detail-oriented, highly organized, collaborative, and decisive. You bring clarity to complexity and thrive in fast-moving, creative environments.

As the all-seeing eye for resourcing in our LA studio, you play a critical role within the Client Services team, partnering closely with Client Directors and department leads to ensure our work is staffed thoughtfully, sustainably, and strategically. You balance creative ambition with commercial reality, bringing structure, foresight, and empathy to how work gets done.

This role is ideal for someone with 6–8 years of experience in creative operations, resourcing, or talent management within a branding or creative agency environment. You have a deep understanding of the creative process and the pressures that come with it—and you know how to plan proactively while remaining adaptable as priorities shift.

You’ll be responsible for scheduling and staffing projects, monitoring progress, and identifying when and how to bring in additional freelance support and recruit for resources. You’re comfortable working with tools like Streamtime (or similar time-tracking and project-planning platforms), and you actively look for ways to evolve systems and processes to make the studio run more efficiently.

Your Responsibilities

• You work one-on-one with the Client Services team to schedule new projects end-to-end, developing a clear understanding of project scope, timelines, team requirements, and individual capabilities.
• You attend the daily Client Services standup, confidently helping navigate shifting priorities and re-plan resources as projects evolve.
• You proactively identify potential resourcing issues and escalate risks to the Client Services Director early, offering clear, considered recommendations.
• You facilitate and lead the weekly resourcing meeting with Client Services, Design, and Strategy leadership—surfacing potential risks, capacity gaps, and upcoming freelance needs, and strategically guiding solutions.
• You own and seamlessly manage the freelancer onboarding and offboarding process, including contracts, external recruiter communications, and maintaining a robust freelancer database. You will work closely with the Operations Manager to coordinate seating, tech, and day-one readiness.
• You maintain a close view of the New Business pipeline and confidently advise on feasibility, resourcing implications, and recommended start dates for new work.
• You actively identify opportunities to optimize processes, tools, and workflows—helping the studio operate more clearly, efficiently, and sustainably.
• You’re a great listener and thoughtful partner, taking into account individual skill sets, team dynamics, and the human side of resourcing– balancing practical planning with emotional intelligence.
• You’re excited to work in person from our New York studio, contributing to our culture and being a visible, engaged presence in the day-to-day life of the studio.
  
  

Our Responsibilities

• We’ll ensure you have regular access to your manager and team leads to support your development and career path.
• We actively reward strong performance with promotions, salary increases, and a discretionary annual bonus of up to 10%.
• We’re committed to creating an inclusive and equitable workplace for all employees.
• We support family leave and offer significant paid maternity and paternity time.
• We encourage you to take your time off: 25 vacation days annually, 10 U.S. holidays, and a full studio closure between Christmas and New Year.
• We offer a 401(k) with a 4% company match.
• We provide a monthly $150 “employee wellness” budget through Juno.
• We give you access to YCN and fund relevant training and development opportunities.
• We reward tenure with $5,000 and five extra days off at five years, and $10,000 and four weeks off at ten years.
• We support work-from-anywhere opportunities across our five global studios, with advanced planning.
  
  

Our Culture

• At Koto, we encourage our team to be ‘rationally optimistic’ about the potential of our work, our clients, their businesses, and the power of brand.
• We pursue the best briefs, want to inspire meaningful work, and, for those interested, provide an opportunity to make the work of their lives. We are actively cultivating leadership, culture, and spaces to encourage this.
• We work in person with an optional WFH day on Friday and an additional 2 weeks of remote work per year. We believe this produces the best work, mentoring opportunities, collective learning, and culture.
• We encourage autonomy among our team members, allowing them to manage their own time, hours, and personal commitments to complete their work.