Vice President of Loan Servicing

Korn Ferry is partnering with our client on their search for a Vice President of Loan Servicing.

Company Overview:

• Our client is a high-growth financial services organization generating $150M in annual revenue, with strong expectations for continued expansion in the coming years
• Backed by high-net-worth ownership, the business operates with a private equity-style mindset, emphasizing performance, scalability, and strategic growth
• The organization is currently undergoing a transformational phase, including an upcoming merger with a technology-driven servicing platform that will significantly enhance capabilities and bring additional capital and marketing resources
• With approximately 350 employees across the broader organization and a servicing group of 50–60 professionals, the company maintains a collaborative, high-performing, and entrepreneurial culture
• The environment is dynamic, fast-paced, and highly visible, requiring leaders who can operate both strategically and tactically while adapting to rapid change
• Offices are located in Fort Worth and Grapevine, TX, with this role primarily based in Fort Worth and presence in both locations

Role Summary:

• Title: Vice President of Loan Servicing
• Reports to: Executive Leadership / Ownership Group
• Location: Fort Worth, TX (in-office with regular travel to Grapevine office)
• Team Involvement: Oversees a servicing organization of 50–60 professionals, with established managers and supervisors in place
• Primary Focus: Provide executive leadership across all loan servicing operations, drive process automation and technology transformation, and serve as a strategic partner to ownership while positioning the function for significant growth and scalability

Key Responsibilities:

• Lead end-to-end loan servicing operations, including custodial functions, loan administration, collections, payment processing, and borrower account management
• Oversee portfolio performance, including delinquency trends, roll rates, and charge-offs, while driving strategies to optimize collections and minimize losses
• Provide executive-level oversight of servicing operations, ensuring accuracy, efficiency, and strong internal controls across all functions
• Partner directly with ownership and the board, regularly presenting performance updates, strategic initiatives, and operational insights
• Lead and execute technology integration initiatives, including system implementations, automation efforts, and process modernization to build a fully technology-enabled servicing platform
• Evaluate and improve servicing workflows, driving scalability and efficiency through automation and reduced reliance on outsourced/nearshore processes
• Oversee vendor relationships, including third-party servicing partners, collections agencies, and recovery vendors, ensuring performance and compliance standards are met
• Collaborate cross-functionally with finance, operations, technology, and executive leadership to align servicing strategy with overall business objectives
• Lead, mentor, and develop leadership within the servicing organization, establishing KPIs, accountability measures, and a high-performance culture
• Support and integrate upcoming merger activities, ensuring seamless operational alignment and scalability of servicing functions
• Act as a client-facing leader, managing relationships, setting expectations, and helping position the servicing platform in the market

Ideal Candidate Profile:

• Bachelor’s degree in Finance, Accounting, Business, or related field required; advanced degree preferred
• 10 years of experience in loan servicing, loan operations, or portfolio management, with significant leadership responsibility
• Strong preference for experience in auto loan servicing or consumer lending environments
• Proven ability to operate at an executive level, including board interaction and strategic decision-making
• Demonstrated success leading large servicing teams and overseeing complex loan portfolios
• Deep understanding of collections, portfolio performance metrics, and servicing operations
• Experience implementing or optimizing loan servicing systems, automation, and technology platforms
• Background in high-growth, private equity-backed, or transformation-driven environments is strongly preferred
• Hands-on, roll-up-your-sleeves leader who can both execute and drive strategy
• Strong communication and leadership presence, with the ability to influence at all levels of the organization
• Forward-thinking mindset with a focus on innovation, scalability, and long-term growth

Compensation & Benefits:

• Target base compensation: Market competitive
• Bonus: Discretionary performance-based bonus
• Equity: Equity participation available
• Work Environment: In-office leadership role with high visibility and direct interaction with executive leadership and ownership

Selling Points

• Executive-level role with direct exposure to ownership and board-level interaction
• Opportunity to lead and transform a 50–60 person servicing organization in a high-growth environment
• Key leadership role in an upcoming merger with a technology-driven servicing platform
• Ability to build and implement a fully automated, technology-enabled servicing function
• Strong runway for growth and long-term leadership opportunity, with potential progression toward COO-level responsibilities
• High-impact role with influence across operations, technology, and strategic direction of the business
• Collaborative, open-door culture that is both high-performing and team-oriented
• Ideal for a hands-on, plug-and-play leader who thrives in dynamic, evolving environments

SE: 510798300