Social Services Coordinator

Reporting to the Program Manager, the Social Services Coordinator (SSC) position is responsible for outreach activities and assisting client's with program participation requirements and necessary applications. The SSC position will also be responsible for providing regular reporting regarding program participation and effectiveness to the Program Manager.

KWA is a great place to work! We offer competitive benefits packages based on job type and your experience:

• Medical and Dental Insurance
• Two Kaiser Permanente HMO plans and a Kaiser Permanente PPO plan to choose from
• Delta Dental PPO dental plan

Perks

• 14 days of Paid Time Off to start for FT positions, PTO accrual for PT positions
• Monthly wellness reimbursement program
• 11 Paid Holidays a Year

Your Future

• Basic Life Insurance plan and an optional Buy-up Life Insurance plan
• 401(k) retirement plan with employer match
• Long-term Disability Coverage

Essential Duties and Responsibilities

• Translates documents from English to Korean, as needed;
• Conducts community outreach efforts to increase new clients
• Follows up with program correspondence for client’s progress
• Teaches and monitors civic classes as needed 
• Prepares monthly reports for contract compliance, with appropriate demographic data from employees
• Prepares client intake, fills out appropriate documents and inputs data into social service database
• Plan and execute outreach events to promote programs;
• Make presentations about programs one-on-one and to groups of people;
• Helps client complete application for public benefits or health care access
• Participates in staff meetings and training as requested;
• Performs other duties as assigned.

Position Requirements, Competencies and Qualifications

• Satisfactorily pass criminal history and reference checks;
• Must have bilingual ability to speak, read and write English and Korean;
• Must have current driver’s license, and current auto insurance, or be able to travel to different locations as needed;
• Strong understanding of assigned community, including best way for outreach;
• Good computer skills – data entry, MS Office, MS Excel Outlook Calendar;
• Ability to produce quality written communications;
• Must have excellent interpersonal, organizational and communication skills;
• Ability to work independently and cooperatively with others;

Education

• High school diploma or foreign equivalent required; Some college preferred.
• Experience
• Experience in community outreach, advocacy and/or organizing preferred.

Working Conditions

 Environmental parameters:

1. Ability to work in an office environment; and
2. Ability to travel to different locations.

Physical demands:

1. Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching above shoulders for high files;
2. Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move an object; 
3. Work involves sitting most of the time, but may involve walking, standing, bending, twisting, reaching and traveling.

Physical Requirements

1. COGNITIVE

Analytical:

1. Ability to apply principles of logical thinking, to define problems;
2. Ability to collect data;
3. Ability to establish facts and draw valid conclusions;
4. Ability to solve practical problems; and
5. Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.

Communication:

1. Ability to read, write, speak, understand or communicate in English (Korean as needed) sufficiently to perform the duties of the position;
2. Ability to record and deliver information;
3. Ability to speak distinctly and listen carefully in order to communicate effectively on all levels;
4. Ability to draft work related documents;
5. Ability to log data and draft data summaries;
6. Ability to answer inquiries from external customers;

Administrative Detail:

1. Ability to complete forms; record and locate data accurately; 
2. Ability to pay close attention to detail and accurately distinguish data.

1. MANUAL

Motor Coordination:

1.  Ability to accurately reach, feel or handle equipment used in daily routine.

Finger dexterity:

1.  Ability to pick, pinch or otherwise work with fingers to operate above equipment.

Manual dexterity:

1. Ability to seize, hold, grasp, turn or otherwise work with hands to operate above equipment.

1. VISUAL

Near Vision:

1.  Clarity of vision at 20 inches or less.

Mid-range Vision:

1.  Clarity of vision at distance of more than 20 inches and less than 20 feet.

Far-range Vision: