Client Care Specialist / Support Agent

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Client Care Specialist / Support Agent in Huntington Beach, Ca. Position OverviewWe are seeking a dependable, client-focused Support Agent to provide first-line assistance to customers navigating high-impact, often sensitive situations. This role demands strong communication skills, technical proficiency, and a consistent commitment to service excellence. You'll support both inbound and outbound phone interactions, troubleshoot technical issues, and collaborate with internal departments to ensure a seamless and professional client experience. Ideal candidates are empathetic, tech-savvy professionals with a strong phone presence and a passion for helping others through meaningful, service-driven work.Key ResponsibilitiesRespond to inbound support and sales calls; place outbound calls as neededAssist clients with product activations and enrollmentProvide technical support for systems and servicesAccurately track, manage, and close support cases using internal toolsCoordinate with departments such as Sales, Credit, and Shipping to resolve client needsHandle sensitive or escalated client issues with professionalism and poiseMaintain thorough knowledge of company products, policies, and proceduresQualificationsBachelor's degree preferred, or equivalent experience in a customer-facing roleStrong verbal communication and active listening skillsReliable, detail-oriented, and highly organizedComfortable troubleshooting technical systems and devicesSkilled in both written and verbal communication across multiple audiencesProven ability to remain calm and solution-focused under pressureStrong commitment to delivering high-quality customer serviceBilingual (English/Spanish) preferred, not requiredBenefits10 days paid vacation per year8 paid holidays per yearMedical insurance includedOptional vision & dental available out of pocket401k and FSA availableBreakfast provided Mondays & Wednesdays30 restaurants and retailers within walking distance of office buildingSchedule: Monday-Friday, 7:00 AM - 4:00 PM (1-hour lunch)Location: Hybrid (On-site M-Th remote on Friday)Compensation depends on experience but is typically 24-26/hr. ABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.

Salary : $24 - $26