Case Coordinator / Referral Coordinator

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Case Coordinator that is fully remote. Case Coordinator leads and manage the referral process from start to finish. Excellent communication and teamwork is key in the success of this role. The Case Coordinator is committed to lifelong learning, professional development, and embodiment of AccessHope's organizational mission and values.Essential Functions: The following framework illustrates essential functions which are required for the success of the role. Act as the primary liaison between company and Foundational Partner physicians to ensure member cases are reviewed, documented, and delivered to partner physicians within the contractual turnaround timeContinuously ensure documentation is accurate and aligned with standard operating proceduresVerify member eligibility for participation in the Cancer Support ProgramDemonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with teammates, physicians, internal and external partnersProvide support and compassion to other team members and management on a regular basis to ensure continuum of care and customer experience is world-classAnswer incoming calls and web inquiries from members, client and partner contactsFollows established company and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentialitySkills/Abilities:Ability to establish and maintain positive customer relations with members, advocates, and healthcare providersActive listening skills and ability to proactively solve problems using established program proceduresStrong oral and written communication skillsAbility to effectively communicate detailed program information in a concise mannerAbility to multi-task. Ability to learn quickly, retain new program information, and apply knowledge to enhance quality of call interactions and overall skillsSoftware/Apps: Microsoft (MS) Office365, MS Office (Excel, Word, PPT), MS TEAMs, PeopleSoft, Slack, Zoom, Position Qualifications:Minimum Education: Bachelor's degree in healthcare, business, communications, or related field. Equivalent experience may substitute for degree.Minimum Experience: 3 years' customer service experience in a healthcare setting. Ability to type a minimum of 40 wpmCompensation depends on experience but is typically $26 - 30/hr. ABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.

Salary : $26 - $30