Support Specialist

Kore Cares is excited to continue growing in the Pierre area, and we’re seeking a dedicated and motivated Support Specialist to join our team. In this role, you’ll be at the heart of ensuring quality in-home care for clients, supporting caregivers, and keeping day-to-day operations running smoothly.

This position is perfect for someone who thrives in a collaborative office environment, enjoys problem-solving, and has a passion for helping others succeed.

What You’ll Do

Support Caregivers & Clients – Provide caregivers with the training, resources, and scheduling support they need while ensuring clients receive consistent, high-quality care.
Coordinate Schedules – Match caregivers with clients based on preferences, needs, and availability to ensure excellent compatibility and satisfaction.
Step In When Needed – Fill shifts in emergencies, assist with caregiver training in-office and in-home, and conduct supervisory visits.
Administrative Support – Assist with care plan updates, review caregiver notes, finalize shifts, maintain records, and install emergency response systems.
Human Resources Support – Help with hiring, onboarding, and ongoing caregiver mentorship.
Build Relationships – Meet with clients, families, and community partners to ensure quality services and foster trust.
On-Call Support – Participate in a rotating on-call schedule covering evenings, weekends, and holidays.

Travel as Needed – Occasional travel to Miller and Highmore to support clients and caregivers.

What We’re Looking For

• 2 years of caregiving or CNA experience (preferred)

• 1 year of experience in healthcare administration (preferred)

• Strong organizational and communication skills

• Ability to read, write, and speak English fluently

• Proficiency with Microsoft Office Suite and ability to learn new systems

• Reliable transportation, valid driver’s license, and proof of insurance

• Residency within the Pierre service area (Pierre, Fort Pierre, Miller, Highmore, Gettysburg, Faulkton)

• Physical ability to perform the duties of the position

Why Join Kore Cares?

• Monday–Friday in-office schedule

• Comprehensive benefits package

• Rewarding bonus program

• Supportive team culture focused on growth and excellence

• Be part of an award-winning workplace: Ranked in the top 10% of home care agencies nationwide and awarded Home Care Employer of Choice six years in a row (2020–2025)

At Kore Cares, we celebrate diversity and are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.