What are the responsibilities and job description for the Aesthetician & Patient Experience Coordinator position at KOR Medspa | Integrative Medical Aesthetics & Wellness?
Aesthetician & Patient Experience Coordinator, KOR Medspa
KOR is a provider-owned, integrative medical aesthetics and wellness practice in Reading, PA. We treat the whole patient with personalized, clinically led care, and we build every plan around real results and lasting relationships.
Who thrives at KOR
Our most successful team members take ownership of their work, hold themselves to a high standard, and follow through on their commitments.
They lead with kindness, communicate professionally, and treat everyone with respect and consideration, from patients to teammates.
They’re dependable and coachable, they show up for their team as much as their patients, and they’re building a career in aesthetics, not making an appearance here and there.
As you grow with us, you’ll have access to continuing education, advanced training, and opportunities to expand your role.
The role
You’ll be KOR’s lead for medical aesthetic skincare treatments, including building personalized treatment plans and educating patients to support their results and keep them coming back.
You’ll support our Patient Experience Lead in guiding patients from their first phone call through booking, check-in, and follow-up, including financial conversations about pricing, packages, and payment options.
Clinical / skincare responsibilities
- Perform medical aesthetic skincare treatments, including microneedling, chemical peels, DiamondGlow, and medical-grade facials
- Recommend treatment plans, packages, and retail skincare aligned with each patient’s goals
- Educate patients on their skincare plan and post-treatment care to support results and rebooking
- Document treatments accurately and comprehensively
- Maintain treatment rooms, products, and equipment to clinical standards
- Meet KPIs, including patient loyalty and retention, and retail product goals
Patient experience responsibilities
- Coordinate the patient journey from first inquiry through check-in, treatment, check-out, and follow-up
- Handle inbound and outbound calls, converting inquiries into booked consultations and appointments
- Lead financial conversations, including pricing, payment options, packages, and memberships
- Follow up with leads and existing patients to support bookings and retention
- Meet patient experience KPIs, including call conversion, booking, and patient satisfaction
Qualifications
- Licensed esthetician in PA; medical aesthetic, medspa, dermatology, or plastic surgery experience strongly preferred
- Sales experience and a track record of meeting goals, KPIs, or performance targets
- Experience building patient retention and loyalty
- Comfortable being held to clear standards and measured on results
- Confident on the phone and in financial conversations
- Organized and professional, able to move between clinical and patient experience work
- Hungry to grow in the field; embraces feedback and professional development
Compensation
Base hourly pay plus bonus opportunities, commensurate with experience.
Part-time to start, with a path to full-time based on performance and fit. Full-time available for an established aesthetician.
Benefits
- Treatment and product discounts
- Ongoing education and advanced training
- Path for career growth
- Uncapped bonus earning potential
- The opportunity to grow with a team that truly cares about helping the people of Berks County look and feel their best!