What are the responsibilities and job description for the Order Maintenance Representative position at Koozie Group?
Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading!
Our Order Maintenance Representatives are responsible for reviewing customer purchase orders for completeness and entering them into the order management system. This position involves making outbound calls to distributors to retrieve any information that may have been missed in the original order. The Order Maintenance Representatives are tasked with utilizing the information provided by the customer and coordinating with other departments such as Sales & Pricing to make important decisions surrounding pricing, ship methods, etc. in order to provide a positive MCM experience.
Main Duties/Responsibilities:
- Entering new specialty account/category orders into the order management system
- Making outbound calls to inform specialty customers of what may be missing from the order and what is needed to proceed, discuss and establish order processes. Partnering with Supply Chain and overseas supplier in placing orders for import product
- Create & update documents such as; PCR’S (Product Change Requests) and sales agreements
- Execute special projects & communications as needed as it relates to specialty accounts/categories
Qualifications:
- High School Diploma or equivalent required
- 1-3 years in a customer service environment preferred
- Previous experience with manufacturing & production a plus
- Familiarity in sales a plus
Special Training or Competencies:
- Proficiency using a computer and associated software
- Strong verbal and written communication skills
- Experience using order management systems such as Oracle
- Ability to collaborate with various internal departments
- Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
- Good problem solving and organization skills
- Proven ability to work well under pressure to meet order deadlines
- Excellent attention to detail
- Ability to multitask & focus on multiple issues at once
- Excellent customer service skills
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
MCM is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
In compliance with the Americans with Disabilities Act, MCM will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer
Salary : $20