Tool Rental Specialist

Power Equipment & Rental Associate
Location: Grafton, MA

BASIC FUNCTION
This role is all about creating a great customer experience. You’ll be the friendly face that greets customers, helps them feel comfortable, and ensures their time in our power equipment and rental department is so positive they want to return — and tell their friends. Responsibilities include equipment repair and maintenance, assisting with rentals, taking customer calls, making deliveries, and keeping the workspace safe and organized.

RESPONSIBILITIES

• Welcome and assist customers in the power equipment and rental areas
• Handle all aspects of rental transactions: quotes, reservations, rentals, and returns
• Train customers on the safe and proper use of rental equipment
• Place replenishment and parts orders; maintain accurate inventory
• Sharpen lawn mower blades
• Deliver and pick up rental equipment, mowers, snow throwers, and related items
• Perform basic repair and maintenance on customer and store equipment
• Maintain clean, organized, and well-displayed product and work areas
• Interact professionally and promptly with customers in person and over the phone
• Provide top-tier customer service with a focus on retail support
• Stay current on products sold and rented, usage guidelines, pricing, and new small-engine equipment
• Stock, clean, dust, face, and merchandise assigned product areas
• Participate in company-sponsored training programs as required
• Support and promote a positive, team-oriented work environment

REQUIREMENTS

• Skills, Knowledge & Abilities
• Strong mechanical aptitude and ability to perform hands-on repair and maintenance work
• Experience with small engines, power equipment, or similar mechanical systems preferred
• Ability to read work orders, follow instructions, and use basic computer systems (e.g., BisTrack, vendor portals)
• Strong attention to detail and commitment to quality workmanship
• Ability to safely lift and move equipment using proper lifting techniques
• Clear communication skills and a customer-focused mindset
• Commitment to following company values, safety standards, and operational objectives

PHYSICAL DEMANDS

• Ability to stand for up to 8 hours
• Ability to reach overhead, sit, climb, balance, lift, twist, bend, stoop, and squat
• Regular ability to lift, carry, push, or pull up to 50 pounds
• Manual dexterity required for equipment handling and repairs

WORKING CONDITIONS

• Work performed both indoors (temperature-controlled) and outdoors in varying weather
• Additional duties may be assigned as needed
• Some requirements may be subject to age restrictions based on Massachusetts Youth Employment Guidelines