Retail Customer Service

Yard Customer Service Representative

Locations: Whitinsville, Uxbridge, North Grafton, Sharon, Pembroke, Hudson, Andover, Fairhaven, Indian Orchard, Dennis (MA); Meriden, Cheshire, East Hampton, Berlin (CT)

Department: Yard / Customer Service

Reports To: Store Manager

Employment Type: Full-Time

About the Role

At Koopman Lumber, our Yard Customer Service Representatives are the frontline team members who keep the yard running smoothly and customers moving in the right direction. You’ll help customers load materials, process returns, stock inventory, and ensure every interaction is safe, accurate, and friendly.

This is an active, hands-on role where you’ll work outdoors year-round, operate forklifts, and collaborate closely with both customers and coworkers. If you enjoy staying busy, solving problems, and working with building materials, this is a great opportunity to grow with a family-owned company trusted for over 85 years.

What You’ll Do

• Greet customers and assist with orders, returns, and product questions.
• Safely operate forklifts (training and certification provided).
• Pull and prepare customer orders with accuracy, ensuring materials are staged and loaded securely.
• Assist drivers with deliveries and credit returns, checking for accuracy and proper storage.
• Unload incoming shipments, verify counts, and complete required documentation.
• Maintain a clean, organized, and safe yard at all times.
• Support teammates, supervisors, and other departments when extra help is needed.
• Follow all safety procedures and remain alert to potential hazards.

What You’ll Focus On

• Developing product knowledge of lumber and building materials.
• Building strong customer service skills by assisting contractors and homeowners directly.
• Learning safe forklift operation and best practices for handling heavy materials.
• Practicing teamwork in a fast-paced, physical environment.
• Strengthening time-management skills while balancing multiple tasks and priorities.

What to Expect

• Fast-paced, physical work with lumber and building materials.
• Outdoor work year-round — from summer heat to winter cold.
• Direct interaction with customers, drivers, and warehouse staff.
• On-the-job training and growth opportunities in both product knowledge and equipment use.

Pay & Benefits

• Competitive hourly rate based on experience.
• Comprehensive benefits package including health & dental insurance, 401(k) with company match, life insurance, disability coverage, and employee discounts.
• Training and certification opportunities, including forklift operation and safety programs.
• Career growth potential with a family-owned, community-driven company.

About Koopman Lumber

Since 1939, Koopman Lumber has been more than just a building materials supplier — we’re a family-owned company dedicated to helping communities build and grow. With locations across Massachusetts and Connecticut, we combine our tradition of service with modern technology to provide reliable solutions for contractors and homeowners alike.

MA Locations: Whitinsville, Uxbridge, North Grafton, Sharon, Pembroke, Hudson, Andover, Fairhaven, Indian Orchard, Dennis

CT Locations: Meriden, Cheshire, East Hampton, Berlin