What are the responsibilities and job description for the Customer Service Representative position at Kooks Custom Headers?
Job Type
Full-time
Description
Kooks Customer Service Representatives assist both B2B and B2C customers in a high-octane, fast-paced sales environment. The CSR will answer phone calls and emails regarding new and existing orders, as well as provide expert information on the best Kooks parts to fit customer needs. As part of the Kooks Krew, the CSR will be helping customers maximize their performance for their personal vehicle and businesses alike.
Handle inbound calls from our internal and external sources. This includes, but is not limited to, giving prices, part numbers, availability, and lead time.
Input orders utilizing internal ordering software systems. Review customer purchase orders and communicate with customers, as needed, to collect missing information, documentation, and approvals required to complete order.
Work cross-functionally with sales and technical support to resolve open issues.
Ability to interpret customer issues, coupled with the ability to troubleshoot and translate issues into resolutions while maintaining a positive attitude.
Ability to empathize with customer concerns while maintaining a professional demeanor.
Ability to learn quickly on the job.
Ability to answer calls promptly as well as respond to customer inquiries through email.
Conduct business in an ethical and professional manner.
Company Benefits :
Company paid Cardone University Sales Training
FunEx Discounts
Medical (Blue Cross / Blue Shield), Dental & Vision
Short / Long Term Disability,
Life Insurance with buy-up option,
401K (after one year of employment),
Sick Pay, PTO, Paid Holidays,
Health Savings Account,
Uniforms provided after 90 days of employment
Kooks Custom Headers and Exhaust is proud to be an Equal Employment Opportunity and Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, protected veteran status, disability, age, pregnancy, genetic information, or any other consideration prohibited by law.
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