Technical Support & Account Manager

Description

 Technical Support & RMA Management

• Respond to customer inquiries regarding technical, product fitment, and installation issues.
• Provide knowledgeable and timely solutions to both end users and dealer accounts.
• Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution.
• Document common technical/fitment issues and feedback to internal teams for continuous product improvement.

Account Management & Customer Success

• Serve as the primary point of contact for assigned accounts.
• Build and maintain strong, long-term relationships with distributors, dealers, and retail customers.
• Regularly reach out to accounts to check on needs, ensure satisfaction, and identify sales opportunities.
• Collaborate with sales and operations teams to ensure orders and requests are fulfilled accurately and on time.

Cross-Team Collaboration

• Work closely with the sales, production, and engineering teams to resolve customer issues.
• Provide feedback from customer interactions to help improve product development and customer experience.
• Support trade shows, events, or customer visits as needed.

Requirements

• Strong technical knowledge of automotive performance parts (headers, exhaust systems, or related).
• Prior experience in customer support, account management, or technical sales preferred.
• Excellent communication and relationship-building skills.
• Ability to troubleshoot product fitment issues and provide solutions clearly.
• Highly organized with strong follow-up and documentation skills.
• Proficiency with CRM systems, email, excel, and Microsoft Office (or equivalent).