What are the responsibilities and job description for the Field Service Technician position at Konik?
Field Service Technician
Direct Hire | Brooklyn Park, MN | $32–$36/hour
Summary
Are you a true road warrior who thrives on solving complex technical problems and traveling to customer sites around the world? We are seeking a Field Service Technician to support advanced industrial laser systems used in high-precision manufacturing environments. This role is ideal for a hands-on technician who enjoys troubleshooting sophisticated electromechanical equipment, working independently, and delivering exceptional customer support.
You’ll travel extensively across North America and occasionally internationally, installing, maintaining, and repairing cutting-edge equipment while partnering closely with engineering and technical support teams. If you enjoy variety in your work, solving challenging technical issues, and being the trusted expert customers rely on, this is an exciting opportunity.
Field Service Technician Responsibilities
- Troubleshoot, diagnose, and repair complex electro-mechanical and laser processing systems at customer facilities
- Perform preventative maintenance, calibration, and system upgrades on installed equipment
- Install and commission new systems and retrofit upgrades in the field
- Train customer personnel on equipment operation, maintenance, and troubleshooting
- Document service activities and provide detailed technical reports after service visits
- Collaborate with engineering and technical support teams to resolve complex issues and improve system performance
- Provide remote technical support when not traveling
Field Service Technician Qualifications
- Technical degree in Electronics, Robotics, Automation, or related field – or 5 years of relevant field service experience
- Ability and willingness to travel up to 80%, primarily throughout the U.S. and Canada, with occasional international travel
- Experience troubleshooting industrial equipment such as CNC machines, PLC-based systems, or automated machinery
- Strong electro-mechanical troubleshooting skills with ability to work with electrical, optical, and mechanical test equipment
- Demonstrated customer service skills and ability to work independently at remote customer sites
- U.S. Citizen with a valid passport and ability to pass required background/security checks
- Proficiency using standard PC tools and documentation systems (Outlook, Excel, Word, etc.)
Compensation & Benefits
- Competitive salary based on experience.
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off, holidays, and flexible scheduling options.
- Professional development and training opportunities.
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Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
Konik has been a leader in the technical staffing industry for more than 50 years, providing the fastest and easiest link between employees and employers. Konik has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception and maintains a strong commitment to customer service.
Salary : $32 - $36